Job Openings
For the latest career opportunities at ABCCM please email us at hr@abccm.org.
TrV Resident Assistant
Position Summary/Type :
- This position performs all administrative functions with respect to rules and regulations of our organization and assists with security and safety inspections.
Position Type: - Classification - Full-time/Part-time hourly position.
- FLSA Classification - Non-Exempt
- Paygrade level - Entry Level
Duties/Responsibilities :
- Maintain the safety of Transformation Village and follow rules and guidelines as stated in the RA and
resident handbooks - Maintain a high level of confidentiality and professionalism.
- Assist residents in following all of the guidelines within the program
- Work closely with case management and other staff to provide assistance to residents
Skills/Competencies :
- Strong written and verbal skills
- Must possess computer skills, basic data entry, Excel and Office
- Ability to follow specific guidelines and strategies necessary to achieve goals
- Must be able to work with various faith groups, volunteers, clients, and staff.
- Communicate in a professional and courteous manner to donors, volunteers and other staff members
Qualification/Relationships :
- High School Diploma or GED or Equivalent
- The Resident Assistant reports to the TRV Director/Assistant Director
- The position interacts with TRV staff, community providers, and volunteers
- Physical Demands: Must be ambulatory; must have visual/hearing acuity. Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances
- Mental Demands: Must have verbal ability; must be able to comprehend instructions
Senior Case Manager
Position Summary :
- The Senior Case Manager provides advanced case management services to residents while supporting program effectiveness through leadership, coordination, and oversight of case management practices. This position manages complex cases, supports consistency in service delivery, and assists in guiding case management staff to ensure residents achieve stability in housing, income, and overall well-being while providing leadership, coordination, and supervision of case management staff.
Responsibilities/Duties :
- Essential Duties / Responsibilities:
- Encourage volunteer and church participation
- Provide advanced case management services, including assessment, planning, and ongoing support for complex resident cases
- Develop and oversee individualized service plans with measurable goals
- Support residents in obtaining and maintaining income stability and permanent housing
- Conduct skills assessments, job readiness support, and housing education
- Coordinate referrals to internal programs and external service providers
- Build and maintain relationships with landlords, housing agencies, and community partners
- Maintain accurate and timely case documentation, reporting, and outcome tracking
- Utilize ABCCM systems to monitor resident progress and program outcomes
- Support consistency in case management practices across the program
- Supervise, support, and provide direction to case management staff
- Conduct regular case reviews and ensure quality and consistency in service delivery
- Provide coaching, training, and performance feedback to case managers
- Participate in case reviews, team meetings, and coordinated service planning
- Support intake, outreach, and screening processes as needed
- Ensure compliance with ABCCM policies, confidentiality standards, and program requirements
- Perform other duties as assigned
Skills / Competencies: - Strong interpersonal and communication skills
- Proficiency in motivational interviewing and trauma-informed case management
- Familiarity with ethical standards in residential and substance use settings
- Strong organizational and documentation skills
- Ability to manage complex cases and competing priorities
- Conflict resolution and problem-solving skills
- Proficiency in data tracking systems and Microsoft Office tools
Leadership: - Proven ability to lead and support a team
- Ability to guide case management practices and promote consistency across staff
- Ability to manage caseloads efficiently while supporting program operations
- Demonstrated commitment to maintaining professional and ethical standards
Qualifications :
- Qualifications:
- Bachelor’s or Master’s degree in social work or related field
- Minimum of 3 years of experience in case management or a related field
- Experience working with low-income, homeless, or vulnerable populations
- Experience developing and managing individualized service plans
- Experience working within structured reporting and data systems
Relationships / Working Environment: - The Senior Case Manager reports to the Program Director and works closely with case managers, clinical staff, and program leadership.
- This position provides direct supervision to Case Managers.
- This position interacts regularly with residents, volunteers, landlords, housing agencies, and community partners.
- Work is performed in residential and office settings with regular interaction across program areas.
- Occasional local travel may be required.
Physical Demands: - Must be ambulatory; must be able to operate a vehicle; must be able to lift and carry up to 20 pounds; must be able to use standard office equipment.
Mental Demands: - Must be able to manage complex cases, maintain detailed documentation, support staff, and respond to emotionally demanding situations.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals must be able to perform the essential functions of the position, with or without reasonable accommodation.
Disclaimer - This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. ABCCM reserves the right to modify or assign other duties as necessary.
- Position Title: Senior Case Manager
- Department/Program: Recovery Living Ministry at Costello House
- Reports To: Costello House Program Director
- Location: 141 Hillside Street, Asheville, North Carolina 28801
- FLSA Status: Exempt
- Work Schedule: Full-time position with flexibility, including evenings and weekends as needed.
- Compensation: Annual Salary: $43,800 — $60,000
The Recovery Living Center Case Manager
Qualifications :
- Bachelor’s or master's degree in social work or related field with 2 to 5 years of experience working with low income or homeless persons in a case management position
- The individual must have experience with case management practices and experience in maintaining individualized service plans with individualized measurable goals that are developed with the resident
- Must work within our organized system to collect data efficiently, and place into reporting systems to track the progress of our veterans. A strong working knowledge of Microsoft Excel is necessary
- Must be able to work in a team environment that shares responsibilities with coworkers for a consistent approach to outreach on assessment and screening, individualized case plans, outcome measurements and weekly progress reviews to ensure that all goals are met
- Must have excellent verbal and written skills to communicate effectively with homeless residents as well as with community professionals, along with good negotiating, mediation and conflict resolution skills
- Must be able to develop relationships with landlords as well as housing organizations to advocate and obtain housing for our residents
- Must be able to work with volunteers. Must maintain positive, dependably cheerful attitude to promote services to our residents
Responsibilities :
- Work within ABCCM’s systems to build bridges between service organizations and area congregations to help residents with obtaining income and permanent housing
- Follow procedures for case management that supports homeless residents in obtaining/maintaining income stability and housing as they transition back into responsible lifestyles in the community
- Provide skills assessments, individual job counseling, labor market information, housing education, and housing placement assistance as well as follow up services
- Meticulous record-keeping and case notes that document residents progress and areas that need additional support, outreach, screening and skills assessment, training, job development, community referrals, procurement of housing and outcome measurements
- Assist residents in obtaining income maintenance through public assistance
- Follow ABCCM personnel policies as they relate to confidentiality, drug free/tobacco free workplace, harassment and other policies as they are developed by ABCCM to support a healthy, safe working environment
- Perform other duties as needed
Position :
- Full-time position, 40+ hours per week including some evenings and Saturdays
ABCCM Transformation Village Senior Volunteer Coordinator
Position Summary :
- The Senior Volunteer Coordinator plays a vital role in advancing our mission by developing, leading, marketing and sustaining a robust volunteer program that supports women and children in transitional living.
- This role is responsible for recruiting and equipping volunteers from churches, civic groups, and corporate partners to provide holistic, trauma-informed care through service, mentorship, and practical support.
- The ideal candidate will combine strong leadership skills with a servant’s heart, organizational excellence, and a passion for outreach and discipleship.
Position Type :
- This is a full-time, exempt position that reports to the Program Director/Assistant Director.
- This position is eligible for benefits.
- The duties and responsibilities of this position require 40-45 hours per week to manage and supervise the operation of a 24/7/365 facility.
- The hours must be flexible to meet the needs of the position and program.
Duties/Responsibilities :
Faith-Based Volunteer Program Management
- Design and implement a mission-aligned volunteer program rooted in Christ centered values that serves women and children overcoming homelessness, domestic violence, addiction, or incarceration.
- Recruit volunteers from church congregations, Bible study groups, faith-based organizations, civic groups, and corporate partners.
- Maintain a comprehensive volunteer database, tracking roles, availability, training, and compliance.
- Assist the Kitchen Supervisor and staff to integrate volunteer cook teams into the kitchen operation.
- Lead all aspects of marketing and social media to enhance awareness of Transformation Village mission.
Training, Support, and Discipleship - Develop and deliver volunteer training grounded in trauma-informed, Christ centered care, focusing on sensitivity, empowerment, and spiritual encouragement.
- Provide practical mentorship to volunteers, ensuring they feel supported, valued, and equipped to serve effectively.
- Organize regular volunteer appreciation events, Opening Doors volunteer recruitment and Quarterly TrV talks to foster connection and community.
- Manage the TrV Rewards Program and Points Room. Community Engagement and Church Relations
- Continue to Build, Cultivate and maintain partnerships with local churches and Christian organizations to mobilize small groups, mission teams, and ministry leaders.
- Represent the organization at church events, conferences, and outreach programs to share our mission and inspire involvement.
- Serve as a liaison between church partners and program staff to coordinate group service projects, donation drives, and engagement opportunities.
- Identify and cultivate Donor Prospects through relationship building events.
- Lead and recruit support for the TrV events.
Program Collaboration
- Work closely with case managers, shelter directors, and staff to assess program needs and place volunteers appropriately.
- Create volunteer opportunities that support case management, childcare, life skills education, spiritual support, administrative assistance, and events.
- Monitor the impact and effectiveness of volunteer contributions and adjust strategies accordingly.
- Participate in monthly all staff meetings, weekly Huddle meetings and TrV Advisory Committee meetings and provide feedback regarding volunteer-client interactions when appropriate.
Monitoring and Evaluation - Track volunteer hours and activities to assess impact and report on outcomes. Prepare monthly and annual reports related to volunteer involvement and program effectiveness.
- Continuously evaluate the volunteer program and implement improvements based on feedback and best practices.
Apply by submitting a job application form at the bottom of the page.
Dental Coordinator
Qualifications :
- Individual must be a certified/licensed dental assistant or dental hygienist with five years minimum experience in a dental office.
- Must have strong clinical skills, encompassing all aspects of dental office support.
- Individual should have strong communication skills, and ability to work with diverse populations of patients and volunteers.
- Should possess good organizational skills and have the ability to manage multiple responsibilities and support multiple projects simultaneously.
- Spanish language proficiency preferred.
Position :
- Full-Time, exempt; occasional evenings and weekends may be required.
Responsibilities :
- Assist in encouraging and maintaining volunteer and church support.
- Maintain a schedule of dental volunteers and obtain needed information for routine record keeping.
- Assist with recruitment, orientation and training of dental volunteers
- Maintain dental supplies and equipment, including ordering of supplies, inventory/record keeping, sterilization of equipment, and cleaning/upkeep of equipment.
- Manage dental clinic process, including evaluation of patients, patient flow, provision of dental services and patient follow up.
- Maintain appropriate patient dental records.
- Lead quality improvement initiatives to achieve optimal and equitable care and outcomes.
- Assist volunteer dentists when needed.
- Assist with other duties as assigned by the Director or Clinical Coordinator.
Apply by submitting a job application form at the bottom of the page.
SSVF Case Manager
Job Description :
- A full-time position providing case management services and supports to veterans in the SSVF program.
- This position supports chronically homeless and at-risk Veterans with sustainable housing.
- This housing first program works with both local coordinated entry and COC teams in order bridge homeless Veterans into successful housing.
- Flexible hours, including evenings and weekends and an ability to travel within the service delivery areas are required.
- Reports to: Veterans Services of the Carolinas Housing Director
Job Responsibilities :
- Provides eligibility screening to applicants and collects and maintains accurate and detailed records.
- Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning,
budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other
community agencies. - Ensures all participants are served as required by the grant guidelines.
- Documents service delivery and maintain accurate, timely documentation and is responsible for client confidentiality.
- Conducts outreach to the target populations and to those organizations engaged in serving that population.
- Ensures accuracy and consistency with the agencies fiscal and billing procedures.
- Transports veterans in a safe, cautious and responsible manner.
- Participates in all appropriate staff, supervision, and training meetings.
- Assumes other duties as assigned by the Director.
Qualifications and Requirements :
- Bachelor’s Degree in a Human Services-related field required.
- Experience working with veterans preferred.
- Must possess a valid driver’s license and proof of insurance, with a good driving record.
- Must be 21 years of age or older
- Must have knowledge of clinical issues, skill in community resource development, be well organized, a self-starter, and able to work as a member of
a team. - Americans with Disabilities Act Requirements:
Environments Demands and Exposures to Hazards (OSHA Level-II): - Normal work routine involves no exposure to blood, body fluid, tissues, but employment may require some unplanned, Category I activities.
- Essential Physical/Mental Demands:
- Physical Demands: Must be ambulatory; must be able to operate a vehicle. must have visual/hearing acuity. Must be able to write legibly.
- Mental Demands: Must have verbal ability; must be able to comprehend instructions; comprehend/ interpret charts, diagrams, prescriptions, and
possess inductive and deductive reasoning. - Manual Dexterity Required: Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances.
- Americans with Disabilities Act Statement:
- External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions of the job (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
Apply by submitting a job application form at the bottom of the page.
Medical Liaison and Code Purple Lead, Safe Haven and Costello House
Qualifications :
- Individual must have some professional experience in the health care field, including knowledge of community resources and health needs of population to be served.
- Certifications such as RN, LPN, Paramedic, EMT, CMA, and Community Health Worker will be considered.
- Experience with community and behavioral health and working with individuals experiencing homelessness preferred.
- Clinical and behavioral health experience working with children is important.
- Individual must possess strong clinical skills, problem-solving, and team collaboration skills, ability to work with volunteers, and possess good communication skills.
- A strong interest in serving a complex and vulnerable population through trauma informed care practices and compassionate listening a must.
Position :
- 40 hrs/week, in person on site variably at SafeHaven, Costello House and a men’s Code Purple site TBD.
- Daily schedule will vary based on need and location and time of year.
- Special preference given to Veterans
Responsibilities & Requirements :
1. Encourage and maintain volunteer and church support.
2. Maintain adequate record keeping system and reporting requirements involving medical
records and volunteer records.
3. Initial intake screening and a paper medical record is needed on all patients at the Safe Haven
and Costello House which identifies their primary care provider and assists connection to a
primary care home. Track chronic disease, interventions, referrals, medication, education,
health education, and health promotion. Chart clinical interactions within the Apricot
electronic care management system.
4. Oversees all medical components of the Code Purple and Safe Haven programs and works in
partnership with the House Manager, Operations Manager, and Volunteer Senior Coordinator
to coordinate non-medical training, shelter operations, and record keeping.
5. Work closely with VA Homeless Veterans Outreach Nursing team and ABCCM Free Clinic
medical team to coordinate care services for female veterans and other transitional housing
residents to manage high risk health resource needs.
6. Triage urgent healthcare needs of residents and work closely with Case Management and
medical teams to meet needs in a timely and efficient manner.
7. Treat minor health issues and concerns on site based on guidelines established by Medical
Ministry team and according to scope of practice.
8. Lead Code Purple services for medical triage when appropriate and according to scope of
practice
9. Assist with compliance issues as related to OSHA, CLIA, pharmacy and other technical
aspects in order to maintain governmental standards of operation.
10. Provide patient education/prevention services and include volunteers in providing this
service.
11. Chart clinical interactions within the Apricot electronic care management system and
document referrals for needed services into the NCCARE360 platform.
12. Chart activities on a monthly basis and provide a report. This data will be presented to the
community regarding the kinds of services and interventions made available to clients, as
well as a snapshot of client medical needs.
13. Perform other duties as assigned.
- Required Licenses/Certifications:
1). Individual must possess an up to date NC license/certification in good standing in accordance with their professional training
2). Valid unrestricted driver’s license
3). BLS required, ACLS and PALS preferred
Apply by submitting a job application form at the bottom of the page.
Job Application Form
Mission
Mission
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Values
Values
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About Us
About Us
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