Job Openings
For the latest career opportunities at ABCCM please email us at hr@abccm.org.
Bilinguial Care Coordinator I
Position Summary:
- The Bilingual Care Coordinator I coordinates referrals and supportive services for Medical Ministry patients, with particular responsibility for Spanish-speaking patients. This position conducts Social Determinants of Health (SDOH) and Medicaid eligibility screenings, provides Spanish-English interpretation, connects patients with community resources, and supports effective transitions and continuity of care. The Care Coordinator collaborates with healthcare providers and community partners to improve access to care and patient outcomes.
Duties/Responsibilities:
Care Coordination & Referrals
- Process physician referrals to specialists and coordinate timely follow-up and closed-loop referral processes.
- Submit and monitor NCCARE360 referrals addressing SDOH needs, including housing, food insecurity, transportation, and financial hardship.
- Conduct patient screenings and connect patients with appropriate healthcare and community resources.
- Assist with development and improvement of clinic screening, referral, and follow-up systems.
- Coordinate with providers and nursing staff to support effective referral processes and continuity of care.
Bilingual Patient Support - Provide Spanish-English interpretation for patients, families, and healthcare providers during appointments, including intake, examinations, diagnoses, treatment planning, and medication counseling.
- Facilitate clear communication between Spanish-speaking patients and the clinical team.
- Assist patients in understanding referrals, available resources, and next steps in their care.
Medicaid & Resource Navigation - Screen patients for potential Medicaid eligibility and assist with the application process as appropriate.
- Maintain knowledge of community providers, available services, eligibility requirements, and referral processes.
- Educate patients and clinical staff regarding available resources and supportive services.
- Develop positive working relationships with community providers and participate in relevant community meetings.
Data, Quality & Program Support - Maintain accurate documentation of referrals, SDOH screenings, Medicaid eligibility assessments, and follow-up activities.
- Prepare monthly reports related to referrals, SDOH services, and Medicaid eligibility.
- Participate in quality improvement initiatives to strengthen clinic processes and patient outcomes.
- Assist with recruitment, training, and support of volunteers and church partners.
- Coordinate with other ABCCM programs and ministries as needed.
- Participate in staff meetings, supervision, training, and ministry activities.
- Perform other duties as assigned.
SUCCESS FACTORS
- Fluency in Spanish and English with strong verbal communication skills.
- Strong interpersonal and patient-service skills, particularly with vulnerable populations.
- Strong organization, documentation, and follow-through.
- Ability to manage multiple referrals, patient needs, and priorities simultaneously.
- Ability to collaborate effectively with healthcare providers and community partners.
- Sound judgment, professionalism, confidentiality, and attention to detail.
- Commitment to ABCCM's mission, values, and servant leadership culture.
QUALIFICATIONS - High school diploma or equivalent required.
- Minimum two years of experience working with high-risk, vulnerable, low-income, or medically underserved populations preferred.
- Bilingual fluency in Spanish and English required.
- Experience with Medicaid eligibility screening or enrollment required.
- Knowledge of Project Access preferred.
- Proficiency with web-based platforms and Microsoft Office required; Athenahealth EHR experience preferred.
- Strong verbal and written communication skills required.
Physical/Mental Demands
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work is primarily performed in a medical clinic and office environment and requires regular sitting, standing, walking, computer use, and interaction with patients, families, providers, volunteers, and community partners. Must be able to lift and carry up to 20 pounds for short distances and possess sufficient visual, hearing, and manual dexterity to perform essential job functions.
MENTAL DEMANDS - Must be able to manage multiple patient needs, referrals, screenings, documentation requirements, and deadlines while communicating accurately in both Spanish and English. Requires organization, comprehension, problem solving, adaptability, confidentiality, and sound judgment in a healthcare environment.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
Multi-Craft Maintenance Worker
Position Summary :
- The Multi-Craft Maintenance Worker performs preventative maintenance, repairs, and general facility improvements across ABCCM properties to ensure safe, functional, and well-maintained environments for staff, volunteers, program participants, and visitors. This position performs a variety of skilled and semi-skilled maintenance duties while supporting daily facility operations and ministry activities.
Duties/Responsibilities:
Building Maintenance & Repairs
- Perform preventative maintenance and repairs involving carpentry, plumbing, electrical, painting, drywall, doors, locks, flooring, and basic HVAC systems.
- Troubleshoot facility issues and complete repairs in a timely and professional manner.
- Conduct routine inspections to identify maintenance needs and safety concerns.
Grounds & Property Maintenance - Perform minor landscaping, grounds keeping, and exterior property maintenance.
- Maintain walkways, parking areas, building exteriors, and outdoor facilities.
- Assist with seasonal maintenance, including weather-related preparation and cleanup.
Facility Operations - Set up and tear down rooms and equipment for meetings, ministry events, and special activities.
- Respond promptly to maintenance requests and emergency repair needs.
- Assist with facility improvements, remodeling projects, and equipment installation as assigned.
Inventory & Safety - Maintain tools, equipment, maintenance supplies, and inventory.
- Complete maintenance records, work orders, and preventative maintenance documentation.
- Follow applicable safety procedures, building codes, and organizational policies.
- Report unsafe conditions, equipment failures, and repair needs.
Team Collaboration & Ministry Support - Work collaboratively with Facilities staff, ministry leaders, contractors, volunteers, and vendors.
- Develop and strengthen volunteer and church participation.
- Participate in meetings, training activities, and organizational initiatives.
- Perform other duties as assigned.
SUCCESS FACTORS - Strong troubleshooting and mechanical aptitude.
- Working knowledge of multiple building trades.
- Ability to prioritize work and respond effectively to changing maintenance needs.
- Dependability, initiative, and attention to detail.
- Ability to work independently and as part of a team.
- Professionalism, sound judgment, and commitment to workplace safety.
- Commitment to ABCCM's mission, values, and servant-leadership culture.
Physical Requirements / Working Conditions :
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work requires frequent standing, walking, climbing ladders, kneeling, bending, reaching, lifting, carrying, and performing manual labor indoors and outdoors in varying weather conditions. The position requires operation of power tools, hand tools, maintenance equipment, and motor vehicles. Must be able to safely lift and carry up to 50 pounds.
MENTAL DEMANDS - Must be able to manage multiple maintenance requests, prioritize competing work assignments, troubleshoot building systems, and respond to unexpected facility issues. Requires sound judgment, problem-solving skills, attention to detail, and the ability to work independently while maintaining effective communication and professionalism in a fast-paced ministry environment.
Equal Opportunity Employer
- ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
VRQ Medical Liaison
Position Summary
- The Medical Liaison provides clinical support, health coordination, and resident wellness assistance within Veterans Restoration Quarters (VRQ). The Medical Liaison reports to the Director of the Medical Ministry and receives direction from the VRQ Program Director. This position supports residents experiencing medical, behavioral health, substance use, and recovery-related challenges while promoting resident stability, safety, and continuity of care through coordination with healthcare providers, community partners, and program staff.
Duties/ Responsibilities:
- Resident Health Support & Monitoring
- Assist in monitoring resident wellness, health concerns, recovery needs, and medication-related issues
- Observe and communicate changes in resident physical, emotional, or behavioral condition to appropriate staff and providers
- Support residents in accessing appropriate medical, behavioral health, and recovery services
Care Coordination & Referral Support - Coordinate communication among residents, healthcare providers, behavioral health agencies, VA services, and community partners
- Assist with medical appointments, referrals, follow-up care, and continuity of-care activities
- Support discharge planning, transition coordination, and resident stabilization efforts
Crisis Response & Resident Support - Triage urgent healthcare needs of residents
- Treat minor health issues and concerns on site based on guidelines established by the Medical Ministry team and in accordance with scope of practice
- Work closely with the Medical Ministry Clinic to address gaps in access to timely assessment of medical or medication needs
- Assist with crisis intervention, de-escalation, and emergency-response situations involving resident health or behavioral concerns
- Support staff in addressing resident wellness, safety, and recovery-related needs
- Promote trauma-informed, recovery-oriented, and participant-centered practices
Health Education & Wellness Support - Provide health education, wellness support, and resource information to residents
- Assist with wellness groups, educational activities, and recovery-support programming
Documentation & Compliance - Maintain timely, accurate, and complete documentation related to resident services and clinical-support activities
- Ensure confidentiality and compliance with organizational policies and applicable healthcare-related standards
- Assist with reporting, recordkeeping, and program documentation requirements
- Team Collaboration & Ministry Support
- Collaborate with VRQ leadership, case managers, peer support specialists, healthcare providers, and community partners
- Participate in interdisciplinary meetings, training activities, ministry initiatives, and organizational events
- Develop and strengthen volunteer and church participation
- Perform other duties as assigned
SUCCESS FACTORS - Strong communication and relationship-building skills
- Commitment to trauma-informed, recovery-oriented, and participant-centered care
- Ability to respond effectively to crises and emotionally complex situations
- Strong organizational, observational, and documentation skills
- Ability to work collaboratively with multidisciplinary teams and community partners
- Professionalism, sound judgment, and emotional resilience
- Commitment to ABCCM's mission, values, and servant-leadership culture
QUALIFICATIONS - Licensure or certification as an LPN, RN, EMT.
- Experience working as a Peer Support Specialist, in healthcare, behavioral health, residential services, homelessness programs, or recovery-support environments preferred
- Experience working with veterans preferred
- Knowledge of healthcare systems, behavioral health services, substance use recovery, and trauma-informed practices preferred
- Valid driver's license required
Physical Requirements / Working Conditions
- Work requires regular movement throughout residential facilities, operation of standard office equipment, participation in meetings, and interaction with residents and community providers. The position may involve responding to resident crises, emergencies, behavioral incidents, and wellness concerns. Occasional lifting of materials weighing up to 20 pounds may be required.
MENTAL DEMANDS - Must be able to manage multiple resident needs, clinical-support activities, documentation requirements, and crisis situations simultaneously. Requires strong communication, observation, problem-solving, and decision-making skills. Must maintain professionalism, confidentiality, and composure while working with individuals
- experiencing behavioral health challenges, substance use disorders, trauma, homelessness, and other complex life circumstances.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please email HR@ABCCM.org
TrV Resident Assistant
Position Summary/Type :
- This position performs all administrative functions with respect to rules and regulations of our organization and assists with security and safety inspections.
Position Type: - Classification - Full-time/Part-time hourly position.
- FLSA Classification - Non-Exempt
- Paygrade level - Entry Level
Duties/Responsibilities :
- Maintain the safety of Transformation Village and follow rules and guidelines as stated in the RA and
resident handbooks - Maintain a high level of confidentiality and professionalism.
- Assist residents in following all of the guidelines within the program
- Work closely with case management and other staff to provide assistance to residents
Skills/Competencies :
- Strong written and verbal skills
- Must possess computer skills, basic data entry, Excel and Office
- Ability to follow specific guidelines and strategies necessary to achieve goals
- Must be able to work with various faith groups, volunteers, clients, and staff.
- Communicate in a professional and courteous manner to donors, volunteers and other staff members
Qualification/Relationships :
- High School Diploma or GED or Equivalent
- The Resident Assistant reports to the TRV Director/Assistant Director
- The position interacts with TRV staff, community providers, and volunteers
- Physical Demands: Must be ambulatory; must have visual/hearing acuity. Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances
- Mental Demands: Must have verbal ability; must be able to comprehend instructions
Senior Case Manager
Position Summary :
- The Senior Case Manager provides advanced case management services to residents while supporting program effectiveness through leadership, coordination, and oversight of case management practices. This position manages complex cases, supports consistency in service delivery, and assists in guiding case management staff to ensure residents achieve stability in housing, income, and overall well-being while providing leadership, coordination, and supervision of case management staff.
Responsibilities/Duties :
- Essential Duties / Responsibilities:
- Encourage volunteer and church participation
- Provide advanced case management services, including assessment, planning, and ongoing support for complex resident cases
- Develop and oversee individualized service plans with measurable goals
- Support residents in obtaining and maintaining income stability and permanent housing
- Conduct skills assessments, job readiness support, and housing education
- Coordinate referrals to internal programs and external service providers
- Build and maintain relationships with landlords, housing agencies, and community partners
- Maintain accurate and timely case documentation, reporting, and outcome tracking
- Utilize ABCCM systems to monitor resident progress and program outcomes
- Support consistency in case management practices across the program
- Supervise, support, and provide direction to case management staff
- Conduct regular case reviews and ensure quality and consistency in service delivery
- Provide coaching, training, and performance feedback to case managers
- Participate in case reviews, team meetings, and coordinated service planning
- Support intake, outreach, and screening processes as needed
- Ensure compliance with ABCCM policies, confidentiality standards, and program requirements
- Perform other duties as assigned
Skills / Competencies: - Strong interpersonal and communication skills
- Proficiency in motivational interviewing and trauma-informed case management
- Familiarity with ethical standards in residential and substance use settings
- Strong organizational and documentation skills
- Ability to manage complex cases and competing priorities
- Conflict resolution and problem-solving skills
- Proficiency in data tracking systems and Microsoft Office tools
Leadership: - Proven ability to lead and support a team
- Ability to guide case management practices and promote consistency across staff
- Ability to manage caseloads efficiently while supporting program operations
- Demonstrated commitment to maintaining professional and ethical standards
Qualifications :
- Qualifications:
- Bachelor’s or Master’s degree in social work or related field
- Minimum of 3 years of experience in case management or a related field
- Experience working with low-income, homeless, or vulnerable populations
- Experience developing and managing individualized service plans
- Experience working within structured reporting and data systems
Relationships / Working Environment: - The Senior Case Manager reports to the Program Director and works closely with case managers, clinical staff, and program leadership.
- This position provides direct supervision to Case Managers.
- This position interacts regularly with residents, volunteers, landlords, housing agencies, and community partners.
- Work is performed in residential and office settings with regular interaction across program areas.
- Occasional local travel may be required.
Physical Demands: - Must be ambulatory; must be able to operate a vehicle; must be able to lift and carry up to 20 pounds; must be able to use standard office equipment.
Mental Demands: - Must be able to manage complex cases, maintain detailed documentation, support staff, and respond to emotionally demanding situations.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals must be able to perform the essential functions of the position, with or without reasonable accommodation.
Disclaimer - This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. ABCCM reserves the right to modify or assign other duties as necessary.
- Position Title: Senior Case Manager
- Department/Program: Recovery Living Ministry at Costello House
- Reports To: Costello House Program Director
- Location: 141 Hillside Street, Asheville, North Carolina 28801
- FLSA Status: Exempt
- Work Schedule: Full-time position with flexibility, including evenings and weekends as needed.
- Compensation: Annual Salary: $43,800 — $60,000
The Recovery Living Center Case Manager
Qualifications :
- Bachelor’s or master's degree in social work or related field with 2 to 5 years of experience working with low income or homeless persons in a case management position
- The individual must have experience with case management practices and experience in maintaining individualized service plans with individualized measurable goals that are developed with the resident
- Must work within our organized system to collect data efficiently, and place into reporting systems to track the progress of our veterans. A strong working knowledge of Microsoft Excel is necessary
- Must be able to work in a team environment that shares responsibilities with coworkers for a consistent approach to outreach on assessment and screening, individualized case plans, outcome measurements and weekly progress reviews to ensure that all goals are met
- Must have excellent verbal and written skills to communicate effectively with homeless residents as well as with community professionals, along with good negotiating, mediation and conflict resolution skills
- Must be able to develop relationships with landlords as well as housing organizations to advocate and obtain housing for our residents
- Must be able to work with volunteers. Must maintain positive, dependably cheerful attitude to promote services to our residents
Responsibilities :
- Work within ABCCM’s systems to build bridges between service organizations and area congregations to help residents with obtaining income and permanent housing
- Follow procedures for case management that supports homeless residents in obtaining/maintaining income stability and housing as they transition back into responsible lifestyles in the community
- Provide skills assessments, individual job counseling, labor market information, housing education, and housing placement assistance as well as follow up services
- Meticulous record-keeping and case notes that document residents progress and areas that need additional support, outreach, screening and skills assessment, training, job development, community referrals, procurement of housing and outcome measurements
- Assist residents in obtaining income maintenance through public assistance
- Follow ABCCM personnel policies as they relate to confidentiality, drug free/tobacco free workplace, harassment and other policies as they are developed by ABCCM to support a healthy, safe working environment
- Perform other duties as needed
Position :
- Full-time position, 40+ hours per week including some evenings and Saturdays
Dental Coordinator
Qualifications :
- Individual must be a certified/licensed dental assistant or dental hygienist with five years minimum experience in a dental office.
- Must have strong clinical skills, encompassing all aspects of dental office support.
- Individual should have strong communication skills, and ability to work with diverse populations of patients and volunteers.
- Should possess good organizational skills and have the ability to manage multiple responsibilities and support multiple projects simultaneously.
- Spanish language proficiency preferred.
Position :
- Full-Time, exempt; occasional evenings and weekends may be required.
Responsibilities :
- Assist in encouraging and maintaining volunteer and church support.
- Maintain a schedule of dental volunteers and obtain needed information for routine record keeping.
- Assist with recruitment, orientation and training of dental volunteers
- Maintain dental supplies and equipment, including ordering of supplies, inventory/record keeping, sterilization of equipment, and cleaning/upkeep of equipment.
- Manage dental clinic process, including evaluation of patients, patient flow, provision of dental services and patient follow up.
- Maintain appropriate patient dental records.
- Lead quality improvement initiatives to achieve optimal and equitable care and outcomes.
- Assist volunteer dentists when needed.
- Assist with other duties as assigned by the Director or Clinical Coordinator.
Apply by submitting a job application form at the bottom of the page.
Medical Liaison and Code Purple Lead, Safe Haven and Costello House
Qualifications :
- Individual must have some professional experience in the health care field, including knowledge of community resources and health needs of population to be served.
- Certifications such as RN, LPN, Paramedic, EMT, CMA, and Community Health Worker will be considered.
- Experience with community and behavioral health and working with individuals experiencing homelessness preferred.
- Clinical and behavioral health experience working with children is important.
- Individual must possess strong clinical skills, problem-solving, and team collaboration skills, ability to work with volunteers, and possess good communication skills.
- A strong interest in serving a complex and vulnerable population through trauma informed care practices and compassionate listening a must.
Position :
- 40 hrs/week, in person on site variably at SafeHaven, Costello House and a men’s Code Purple site TBD.
- Daily schedule will vary based on need and location and time of year.
- Special preference given to Veterans
Responsibilities & Requirements :
1. Encourage and maintain volunteer and church support.
2. Maintain adequate record keeping system and reporting requirements involving medical
records and volunteer records.
3. Initial intake screening and a paper medical record is needed on all patients at the Safe Haven
and Costello House which identifies their primary care provider and assists connection to a
primary care home. Track chronic disease, interventions, referrals, medication, education,
health education, and health promotion. Chart clinical interactions within the Apricot
electronic care management system.
4. Oversees all medical components of the Code Purple and Safe Haven programs and works in
partnership with the House Manager, Operations Manager, and Volunteer Senior Coordinator
to coordinate non-medical training, shelter operations, and record keeping.
5. Work closely with VA Homeless Veterans Outreach Nursing team and ABCCM Free Clinic
medical team to coordinate care services for female veterans and other transitional housing
residents to manage high risk health resource needs.
6. Triage urgent healthcare needs of residents and work closely with Case Management and
medical teams to meet needs in a timely and efficient manner.
7. Treat minor health issues and concerns on site based on guidelines established by Medical
Ministry team and according to scope of practice.
8. Lead Code Purple services for medical triage when appropriate and according to scope of
practice
9. Assist with compliance issues as related to OSHA, CLIA, pharmacy and other technical
aspects in order to maintain governmental standards of operation.
10. Provide patient education/prevention services and include volunteers in providing this
service.
11. Chart clinical interactions within the Apricot electronic care management system and
document referrals for needed services into the NCCARE360 platform.
12. Chart activities on a monthly basis and provide a report. This data will be presented to the
community regarding the kinds of services and interventions made available to clients, as
well as a snapshot of client medical needs.
13. Perform other duties as assigned.
- Required Licenses/Certifications:
1). Individual must possess an up to date NC license/certification in good standing in accordance with their professional training
2). Valid unrestricted driver’s license
3). BLS required, ACLS and PALS preferred
Apply by submitting a job application form at the bottom of the page.