Job Openings
For the latest career opportunities at ABCCM please email us at hr@abccm.org.
Multi-Craft Maintenance Worker
Position Summary :
- The Multi-Craft Maintenance Worker performs preventative maintenance, repairs, and general facility improvements across ABCCM properties to ensure safe, functional, and well-maintained environments for staff, volunteers, program participants, and visitors. This position performs a variety of skilled and semi-skilled maintenance duties while supporting daily facility operations and ministry activities.
Duties/Responsibilities:
Building Maintenance & Repairs
- Perform preventative maintenance and repairs involving carpentry, plumbing, electrical, painting, drywall, doors, locks, flooring, and basic HVAC systems.
- Troubleshoot facility issues and complete repairs in a timely and professional manner.
- Conduct routine inspections to identify maintenance needs and safety concerns.
Grounds & Property Maintenance - Perform minor landscaping, grounds keeping, and exterior property maintenance.
- Maintain walkways, parking areas, building exteriors, and outdoor facilities.
- Assist with seasonal maintenance, including weather-related preparation and cleanup.
Facility Operations - Set up and tear down rooms and equipment for meetings, ministry events, and special activities.
- Respond promptly to maintenance requests and emergency repair needs.
- Assist with facility improvements, remodeling projects, and equipment installation as assigned.
Inventory & Safety - Maintain tools, equipment, maintenance supplies, and inventory.
- Complete maintenance records, work orders, and preventative maintenance documentation.
- Follow applicable safety procedures, building codes, and organizational policies.
- Report unsafe conditions, equipment failures, and repair needs.
Team Collaboration & Ministry Support - Work collaboratively with Facilities staff, ministry leaders, contractors, volunteers, and vendors.
- Develop and strengthen volunteer and church participation.
- Participate in meetings, training activities, and organizational initiatives.
- Perform other duties as assigned.
SUCCESS FACTORS - Strong troubleshooting and mechanical aptitude.
- Working knowledge of multiple building trades.
- Ability to prioritize work and respond effectively to changing maintenance needs.
- Dependability, initiative, and attention to detail.
- Ability to work independently and as part of a team.
- Professionalism, sound judgment, and commitment to workplace safety.
- Commitment to ABCCM's mission, values, and servant-leadership culture.
Physical Requirements / Working Conditions :
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work requires frequent standing, walking, climbing ladders, kneeling, bending, reaching, lifting, carrying, and performing manual labor indoors and outdoors in varying weather conditions. The position requires operation of power tools, hand tools, maintenance equipment, and motor vehicles. Must be able to safely lift and carry up to 50 pounds.
MENTAL DEMANDS - Must be able to manage multiple maintenance requests, prioritize competing work assignments, troubleshoot building systems, and respond to unexpected facility issues. Requires sound judgment, problem-solving skills, attention to detail, and the ability to work independently while maintaining effective communication and professionalism in a fast-paced ministry environment.
Equal Opportunity Employer
- ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
Costello House Volunteer Coordinator
Duties / Responsibilities :
- Develop and strengthen volunteer and church participation
- Recruit, onboard, and retain volunteers and volunteer groups
- Maintain regular communication with volunteers, providing support, coordination, and recognition
- Conduct volunteer orientations and training to ensure alignment with program policies and expectations
- Coordinate volunteer schedules, assignments, and activities within Costello House
- Work with program staff to integrate volunteer efforts into daily operations, including meal service and resident support activities
- Maintain accurate records of volunteer participation, hours, and engagement
- Organize and support volunteer events, appreciation activities, and engagement opportunities
- Assist in coordinating donations and in-kind contributions in accordance with ministry policies
- Lead facility tours and provide information to churches, volunteers, and community groups
- Collaborate with staff to identify volunteer needs and opportunities for expanded engagement
- Assist with procurement and coordination of supplies related to volunteer activities as needed
- Ensure compliance with safety, training, and program requirements for volunteers
- Participate in staff meetings, planning sessions, and organizational events
- Perform other duties as assigned
Skills / Qualifications :
SKILLS/COMPETENCIES:
- Strong interpersonal and relationship-building skills
- Ability to engage and communicate effectively with individuals and groups
- Organizational and time management skills with attention to detail
- Ability to coordinate multiple activities and priorities
- Public speaking and group facilitation skills
- Proficiency in Microsoft Office and basic data tracking systems
- Ability to work collaboratively with staff and volunteers
QUALIFICATIONS:
- High school diploma required; some college or relevant training preferred
- Experience in volunteer coordination, event planning, or community engagement preferred
- Strong communication and organizational skills
- Experience working in nonprofit or ministry settings preferred
SUCCESS FACTORS:
- Strong relationship-building and communication skills
- Effective organization and coordination of multiple priorities
- Professionalism, initiative, and sound judgment
- Commitment to teamwork and quality service
- Ability to engage and support volunteers effectively
- Commitment to ABCCM's mission, values, and servant leadership culture
Physical/Mental Demands :
Mental Demands
- Must be able to manage multiple priorities, volunteer activities, schedules, events, and administrative responsibilities simultaneously. Requires effective communication, organization, and attention to detail, sound judgment, problem-solving, and the ability to build positive relationships with volunteers, residents, staff, churches, and community partners. Must be capable of maintaining professionalism and adaptability in a dynamic residential recovery environment.
Physical Demands & Working Conditions
- Work is performed in both office and residential recovery environments. The position requires regular computer use, movement throughout program facilities, participation in meetings and community activities, and occasional local travel. The employee must be able to sit, stand, walk, lift up to 20 pounds, manage multiple priorities, exercise sound judgment, and respond effectively to emotionally complex situations.
Equal Opportunity Employer
- ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement
- ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
HOPE PATH Peer Support Specialist
Position Summary :
- A Full-time position supporting Veterans, Service Members, their families and homeless individuals during times of transition in their lives by strengthening their network of support in the community. Primary duties will be outreach and intensive peer support to the homeless community in your area of operation, targeting Veterans (HOPE) and both Veterans/Individuals (PATH) who may suffer with a serious mental illness or co-occurring disorders of such severity that the impairment substantially interferes with major life activities. Provide support to these individuals, as he or she progresses in recovery, independence, self-sufficiency goals or stabilizing health (behavioral or medical), through behavioral health services, community medical providers and local resources through a continuum of care.
Responsibilities:
- The Peer Support Specialist will be responsible for independent and community-based outreach to those deemed un-reachable and un-houseable with referring providers in order to provide support and linkage to community resources.
- Conducts biopsychosocial assessments in person with clients to identify their needs in key areas (e.g., mental health, substance abuse, housing, employment, financial assistance, benefits, social connection, etc.).
- Maintains accurate and detailed records of outreach efforts for HMIS and grant requirements.
- Make referrals (Utilizing the UniteUs Platform) to Network providers to address identified needs based on understanding of eligibility criteria, capacity, location, and client preference.
- Maintains a working knowledge of homeless encampments, mapping these areas.
- Maintains an active caseload of homeless veterans/individuals in various stages of achieving person-centered recovery.
- Maintain a working knowledge of Network providers’ menu of services, eligibility criteria, intake process and preferences, specifically in MH/SU systems.
- Facilitates community integration and continuity of care by ensuring that the individual receiving services has enduring ties to their community and support systems during critical transitional periods.
- Participate with multiple case management teams to support the member and integrated care team’s goals in a holistic approach.
- Participates weekly in client Case Management with the Assistant Clinical Director to assure proper services and needs are being addressed at appropriate times.
- Documents all activity in accordance with grant program guidelines and in compliance with internal policies and procedures (Utilizing UniteUs and Program Documentation).
- Participates in Outreach efforts for and represents ABCCM in a professional manner at appropriate meetings, functions and events.
- Coordinates across other programs and ministries within ABCCM. Participates in all appropriate staff, supervision, and training meetings.
- Ensures client files are maintained according to HOPE/PATH standards
- Assumes other duties as assigned by Senior Management.
Duties / Responsibilities / Working environment :
- Excellent communication skills, both verbal and written. Self-directed,
- highly motivated and team focused with a commitment to the mission of ABCCM.
- Strong organizational skills and attention to detail.
- Proven ability to perform at a high level in a fast-paced, changing environment
- Experience working with veterans.
- Must have knowledge of clinical issues, skill in community resource development, be well organized, a self-starter, and able to work as a member of a team.
Qualifications: - Must be a NC Certified Peer Support Specialist (within 6 months of Hire)
- Must be a Veteran as defined in USC Code (HOPE only).
- High School Diploma or equivalency is required for this position but preference will be given to BS in Human Services.
- Lived experience with MH, SU or I/DD issues with receipt of services and supports as a consumer or family member is desired. Existing knowledge of the area resources available to individuals preferred.
VRQ Medical Liaison
Position Summary
- The Medical Liaison provides clinical support, health coordination, and resident wellness assistance within Veterans Restoration Quarters (VRQ). The Medical Liaison reports to the Director of the Medical Ministry and receives direction from the VRQ Program Director. This position supports residents experiencing medical, behavioral health, substance use, and recovery-related challenges while promoting resident stability, safety, and continuity of care through coordination with healthcare providers, community partners, and program staff.
Duties/ Responsibilities:
- Resident Health Support & Monitoring
- Assist in monitoring resident wellness, health concerns, recovery needs, and medication-related issues
- Observe and communicate changes in resident physical, emotional, or behavioral condition to appropriate staff and providers
- Support residents in accessing appropriate medical, behavioral health, and recovery services
Care Coordination & Referral Support - Coordinate communication among residents, healthcare providers, behavioral health agencies, VA services, and community partners
- Assist with medical appointments, referrals, follow-up care, and continuity of-care activities
- Support discharge planning, transition coordination, and resident stabilization efforts
Crisis Response & Resident Support - Triage urgent healthcare needs of residents
- Treat minor health issues and concerns on site based on guidelines established by the Medical Ministry team and in accordance with scope of practice
- Work closely with the Medical Ministry Clinic to address gaps in access to timely assessment of medical or medication needs
- Assist with crisis intervention, de-escalation, and emergency-response situations involving resident health or behavioral concerns
- Support staff in addressing resident wellness, safety, and recovery-related needs
- Promote trauma-informed, recovery-oriented, and participant-centered practices
Health Education & Wellness Support - Provide health education, wellness support, and resource information to residents
- Assist with wellness groups, educational activities, and recovery-support programming
Documentation & Compliance - Maintain timely, accurate, and complete documentation related to resident services and clinical-support activities
- Ensure confidentiality and compliance with organizational policies and applicable healthcare-related standards
- Assist with reporting, recordkeeping, and program documentation requirements
- Team Collaboration & Ministry Support
- Collaborate with VRQ leadership, case managers, peer support specialists, healthcare providers, and community partners
- Participate in interdisciplinary meetings, training activities, ministry initiatives, and organizational events
- Develop and strengthen volunteer and church participation
- Perform other duties as assigned
SUCCESS FACTORS - Strong communication and relationship-building skills
- Commitment to trauma-informed, recovery-oriented, and participant-centered care
- Ability to respond effectively to crises and emotionally complex situations
- Strong organizational, observational, and documentation skills
- Ability to work collaboratively with multidisciplinary teams and community partners
- Professionalism, sound judgment, and emotional resilience
- Commitment to ABCCM's mission, values, and servant-leadership culture
QUALIFICATIONS - Licensure or certification as an LPN, RN, EMT.
- Experience working as a Peer Support Specialist, in healthcare, behavioral health, residential services, homelessness programs, or recovery-support environments preferred
- Experience working with veterans preferred
- Knowledge of healthcare systems, behavioral health services, substance use recovery, and trauma-informed practices preferred
- Valid driver's license required
Physical Requirements / Working Conditions
- Work requires regular movement throughout residential facilities, operation of standard office equipment, participation in meetings, and interaction with residents and community providers. The position may involve responding to resident crises, emergencies, behavioral incidents, and wellness concerns. Occasional lifting of materials weighing up to 20 pounds may be required.
MENTAL DEMANDS - Must be able to manage multiple resident needs, clinical-support activities, documentation requirements, and crisis situations simultaneously. Requires strong communication, observation, problem-solving, and decision-making skills. Must maintain professionalism, confidentiality, and composure while working with individuals
- experiencing behavioral health challenges, substance use disorders, trauma, homelessness, and other complex life circumstances.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please email HR@ABCCM.org
VSC Lead Care Coordinator
Position Summary
- The Lead Care Coordinator supports the day-to-day operations of the NCServes Coordination Center while providing service coordination, assessments, referrals, and resource navigation for veterans, service members, and their families. This position promotes a whole-person, coordinated approach to service delivery, assists with operational oversight and staff support, and works collaboratively with community providers and partner organizations to improve participant outcomes and access to care.
Duties and Responsibilities:
Assessment & Service Coordination
- Conduct biopsychosocial assessments to identify participant needs and service priorities
- Develop coordinated service plans and connect participants with appropriate community resources
- Facilitate referrals based on participant needs, eligibility requirements, service availability, and participant preferences
- Monitor service engagement and follow up to support successful connections and outcomes
Coordination Center Operations - Support day-to-day operations of the NCServes Coordination Center
- Assist with scheduling and staffing coverage to ensure continuous operational support and program compliance
- Monitor workflow processes and support effective service delivery practices
- Support data-integrity efforts, database maintenance activities, and quality assurance initiatives
Staff Support & Training - Provide guidance, training, and operational support to Care Coordinators and team members
- Assist with onboarding, mentoring, and implementation of program procedures and best practices
- Support special projects, program initiatives, and process-improvement efforts
Community Partnerships & Collaboration - Maintain working knowledge of community resources, eligibility requirements, and service-delivery systems
- Develop and maintain collaborative relationships with service providers, community partners, and referral sources
- Participate in community meetings, networking activities, and collaborative initiatives
Documentation, Compliance & Reporting - Maintain timely, accurate, and complete documentation in accordance with grant requirements and organizational policies
- Enter and manage participant information within required databases and information systems
- Assist with data collection, reporting requirements, outcome tracking, and program evaluation activities
Team Collaboration & Ministry Support - Collaborate with VSC staff and other ABCCM programs to support coordinated service delivery
- Participate in meetings, supervision, training activities, and organizational initiatives
- Perform other duties as assigned
SUCCESS FACTORS
- Strong leadership, coaching, and team-support abilities
- Effective communication and relationship-building skills
- Strong organizational and operational-coordination abilities
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Sound judgment, professionalism, and initiative
- Ability to work independently and collaboratively within a team environment
- Commitment to ABCCM's mission, values, and servant-leadership culture
QUALIFICATIONS - Bachelor's degree in human services or related field preferred; equivalent education and experience may be considered
- Minimum of two years of experience working with at-risk populations required; experience serving veterans preferred
- Experience in service coordination, case management, resource navigation, or related human-services work preferred
- Experience providing training, mentoring, or operational support to staff preferred
- Experience working in a call-center, coordination-center, or high-volume service environment preferred
- Knowledge of social-service systems, community resources, and Social Determinants of Health preferred
- Proficiency with web-based systems and Microsoft Office applications required
Physical Requirements / Working Conditions:
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work requires regular computer use, operation of standard office equipment, participant interactions, meetings, and occasional local travel. The position may require prolonged sitting, standing, walking, and occasional lifting of materials weighing up to 20 pounds.
MENTAL DEMANDS - Must be able to manage multiple participant needs, operational responsibilities, staff-support activities, documentation requirements, and deadlines simultaneously. Requires strong communication, organization, problem-solving, and decision-making skills. Must maintain professionalism, confidentiality, and composure while supporting participants, coordinating services, and assisting staff in a dynamic service environment.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
VSC Care Coordinator
Position Summary
- The Care Coordinator supports veterans, service members, and their families by conducting assessments, coordinating services, and connecting participants to community resources through the NCServes Coordination Center. This position promotes a whole-person, coordinated approach to service delivery and works collaboratively with community providers, ABCCM programs, and partner organizations to improve participant outcomes and access to care.
Duties and Responsibilities:
Assessment & Service Coordination
- Conduct biopsychosocial assessments to identify participant needs and service priorities
- Develop coordinated service plans and connect participants with appropriate community resources
- Facilitate referrals based on participant needs, eligibility requirements, service availability, and participant preferences
- Monitor service engagement and follow up to support successful connections and outcomes
Outreach & Participant Engagement - Conduct community and street-level outreach to identify and engage individuals in need of services
- Build rapport with participants and encourage engagement in recommended services and supports
- Support participants in navigating systems of care and accessing available resources
Community Partnerships & Collaboration - Maintain working knowledge of community resources, eligibility requirements, and service-delivery systems
- Develop and maintain collaborative relationships with service providers, community partners, and referral sources
- Participate in community meetings, networking activities, and collaborative initiatives
Documentation, Compliance & Reporting - Maintain timely, accurate, and complete documentation in accordance with grant requirements and organizational policies
- Enter and manage participant information within required databases and information systems
- Assist with data collection, reporting requirements, outcome tracking, and program evaluation activities
Team Collaboration & Ministry Support - Collaborate with VSC staff and other ABCCM programs to support coordinated service delivery
- Participate in meetings, supervision, training activities, and organizational initiatives
- Perform other duties as assigned
SUCCESS FACTORS - Strong interpersonal and relationship-building skills
- Effective communication and participant-engagement abilities
- Strong organizational and time-management skills
- Ability to manage multiple priorities and follow through on service coordination activities
- Sound judgment, professionalism, and attention to detail
- Ability to work independently and collaboratively within a team environment
- Commitment to ABCCM's mission, values, and servant-leadership culture
QUALIFICATIONS - High school diploma or GED required; bachelor's degree in human services or related field preferred
- Minimum of two years of experience working with at-risk populations preferred
- Experience working with veterans, service members, and military families preferred
- Knowledge of community resources, social-service systems, and service coordination practices preferred
- Proficiency with web-based systems and Microsoft Office applications required
- Valid driver's license and ability to travel as needed
Physical Requirements/ Working Conditions:
Physical Requirements / Working Conditions:
- Work requires regular travel, movement between program sites and community locations, participation in meetings and outreach activities, and operation of standard office equipment. The position may involve exposure to emotionally intense situations, crisis response activities, community emergencies, and stressful operational environments requiring flexibility, sound judgment, and professional composure.
Mental Demands: - Must be able to manage complex operational, financial, clinical, and community partnership responsibilities across multiple programs and funding streams. Must be capable of strategic thinking, problem-solving, crisis response, conflict resolution, personnel management, public engagement, and decision-making in dynamic and emotionally complex environments involving vulnerable populations and community-wide systems coordination.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
Health Care Navigator - SSVF - Eastern NC Region
Position Summary/type :
- This full-time position supports services that include connecting Veterans to VA healthcare benefits or community health care services where Veterans are not eligible for VA care. This position provides case management, care coordination, health education, interdisciplinary collaboration, consultation and administrative duties. The health care navigator works closely with SSVF case managers, Veterans primary care provider, and members of the Veteran’s assigned multidisciplinary treatment team.
- The health care navigator acts as a liaison between the VSC SSVF team to the VA healthcare system and/or community medical clinics. Aiding SSVF eligible Veterans by providing timely, appropriate, Veteran centered care equitably. This positon assists Veterans currently enrolled with SSVF that present with complex and co-occurring needs who require assistance accessing health care services or adhering to health care plans. This position will also work with VSC leadership to identify and address healthcare systems challenges and access to continued healthcare coordination as needed. This position is located in Charlotte, NC.
- Position Type:
- Classification –Full time
- FLSA Classification – Exempt
- Paygrade level – Professional/Assistant Director
- Covering Fayetteville, Wilmington, Jacksonville, Morehead city.
Duties/Responsibilities :
• Completes Non-Clinical Assessments to understand potential barriers to care, including the causes and ability to access and maintain health care services.
• The health care navigator identifies systemic barriers within the organization, communicates with organizational leadership about these barriers, and works collaboratively to find viable solutions.
• Assists Veteran with communicating personal preferences in care and health- related goals.
• Provides comprehensive case management and coordination of care across all episodes of care and acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
• Serves as a resource for health education and support for Veterans and families.
• Educate the Veteran and family on the available options for acquiring knowledge and skills for managing health and wellness; acts as resource for health education.
• Identifies appropriate and credible resources and supports tailored to the needs and desires of each individual Veteran.
• Assists Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team.
• Periodically evaluates the effectiveness of the resources and referrals and makes modifications to ensure the provision of high quality of care and interventions are met.
• Makes recommendations for improved program performance and quality of services.
• Assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices.
• Develops relationships with community leaders, VA staff, and other referral networks.
• Adheres to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies (e.g., critical incident reporting, HIPPA, Duty to Warn).
• Provides staffing and consultation with SSVF case managers.
• Collaborates and works with the NCServes team in order to track referrals and outcomes.
• Maintains case file for Veterans receiving services; in collaboration with SSVF case managers.
• Provides quarterly reports, complete with analysis and recommendations, to ABCCM and VSC leadership.
• Other duties as assigned.
Skills/Competencies :
Skills / Competencies:
• Minimum experience of 5 years working with human services programs;
• Excellent communication skills; both verbal and written;
• Prior experience with SSVF preferred;
• Thorough knowledge of the following:
- Care Management, complex care management and population health principles, practices and application;
- Medicaid waiver criteria, including but not limited to eligibility for LME/MCO, service definitions, entitlements and restrictions for state plan Medicaid services, 1915(b) and (c) Waivers, 1115 Waiver criteria and general knowledge of Long-Term Services and Supports.
• Knowledge of standard office practices, procedures, equipment and techniques and have intermediate to advanced proficiency in Microsoft office products (Word, Excel, Power Point, Zoom, Teams, etc.)
Qualifications:
• Master’s degree in social work or equivalent education and experience.
Relationships / Working Environment:
• The SSVF health Care Navigator reports to the Assistant Director of Housing.
• Physical Demands: Must be able to write legibly.
• Mental Demands: Must have verbal ability; must be able to comprehend instructions; comprehend/ interpret charts, diagrams, prescriptions, and possess inductive and deductive reasoning.
• Manual Dexterity Required: N/A.
SSVF Case Manager - Fayetteville
Job Description :
- A full-time position providing case management services and supports to veterans in the SSVF program. This position supports chronically homeless and at-risk Veterans with sustainable housing. This housing first program works with both local coordinated entry and COC teams in order bridge homeless Veterans into successful housing. Flexible hours, including evenings and weekends and an ability to travel within the service delivery areas are required.
Job Responsibilities/Qualifications :
- Job Responsibilities:
- Provides eligibility screening to applicants and collects and maintains accurate and detailed records.
- Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
- Ensures all participants are served as required by the grant guidelines.
- Documents service delivery and maintains accurate, timely documentation and is responsible for client confidentiality.
- Conducts outreach to the target populations and to those organizations engaged in serving that population.
- Ensures accuracy and consistency with the agencies fiscal and billing procedures.
- Transports veterans in a safe, cautious and responsible manner.
- Participates in all appropriate staff, supervision, and training meetings.
- Assumes other duties as assigned by the Director.
- Qualifications:
- Bachelor’s Degree in a Human Services-related field required.
- Experience working with veterans preferred.
- Must possess a valid driver’s license and proof of insurance, with a good driving record.
- Must be 21 years of age or older
- Must have knowledge of clinical issues, skill in community resource development, be well organized, a self-starter, and able to work as a member of a team.
- Americans with Disabilities Act Requirements:
- Environments Demands and Exposures to Hazards (OSHA Level-II):
- Normal work routine involves no exposure to blood, body fluid, tissues, but employment may require some unplanned, Category I activities.
- Essential Physical/Mental Demands:
- Physical Demands: Must be ambulatory; must be able to operate a vehicle; must have visual/hearing acuity. Must be able to write legibly.
- Mental Demands: Must have verbal ability; must be able to comprehend instructions; comprehend/ interpret charts, diagrams, prescriptions, and possess inductive and deductive reasoning.
- Manual Dexterity Required: Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances.
- Americans with Disabilities Act Statement:
- External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions of the job (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
Senior Case Manager
Position Summary :
- The Senior Case Manager – Transformation Village provides advanced case management services, staff support, interdisciplinary coordination, and operational guidance for residents participating in Transformation Village programs. This position supports women, children, and families experiencing homelessness, housing instability, trauma, behavioral health challenges, substance use disorders, poverty, and related life challenges through coordinated-care systems, housing stabilization, supportive services, and recovery oriented programming. The Senior Case Manager provides leadership and support to Case Managers, Peer Support Specialists, and related program personnel while assisting with participant engagement, continuity of care, service planning, interdisciplinary collaboration, and operational consistency throughout Transformation Village programming. This position works collaboratively with healthcare providers, behavioral health agencies, housing organizations, churches, schools, employers, nonprofits, volunteers, and community partners to support participant stabilization, independent living goals, family reunification efforts, and long-term housing stability.
Essential Duties / Responsibilities :
- Develop and strengthen volunteer and church participation Advanced Case Management & Participant Support
- Provide advanced case management and supportive-service coordination for residents experiencing homelessness, housing instability, trauma, behavioral health challenges, substance use disorders, and related life challenges
- Conduct participant assessments, service planning, goal development, crisis response coordination, and ongoing case management activities in accordance with program requirements
- Support residents in obtaining and maintaining income stability, employment, permanent housing, healthcare access, behavioral health treatment, transportation assistance, educational resources, and community supports
- Assist participants in developing independent living skills, self-sufficiency strategies, emotional- regulation skills, and long-term stability goals
- Support continuity of care and participant engagement through trauma-informed, participant- centered, and recovery-oriented approaches Leadership & Staff Support
- Serve as a lead resource and support person for Case Managers, Peer Support Specialists, and related staff regarding participant concerns, case coordination, housing barriers, referral systems, and operational procedures
- Assist with onboarding, mentorship, workflow coordination, training support, and quality- improvement activities related to case-management services
- Participate in interdisciplinary meetings, case reviews, operational planning discussions, and coordinated-care activities
- Support operational consistency, documentation quality, and effective communication across program areas Housing Stabilization & Community Collaboration
- Develop and maintain collaborative relationships with landlords, housing providers, healthcare systems, behavioral health agencies, schools, churches, nonprofits, employers, volunteers, and community partners
- Coordinate referrals and linkage activities related to housing resources, employment supports, educational services, healthcare access, behavioral health treatment, transportation assistance, and supportive-service systems
- Assist participants in navigating coordinated-care systems, community resources, and eligibility requirements
- Advocate for participants experiencing barriers to housing stability, employment, healthcare access, or family stabilization Life Skills, Education & Program Support
- Participate in development and coordination of life skills programming, educational classes, recovery-support activities, financial management education, job readiness training, parenting support, and related participant development initiatives
- Assist with identification of participant needs and opportunities for expanded educational or supportive programming
- Support outreach, intake, screening, orientation, and participant engagement activities as assigned Documentation, Reporting & Compliance
- Maintain timely and accurate documentation of participant interactions, case management activities, referrals, service plans, and participant outcomes in accordance with organizational and grant requirements
- Utilize databases, reporting systems, HMIS systems, Unite Us platforms, and operational tracking tools as required
- Support quality assurance activities, operational reviews, documentation audits, and reporting consistency efforts
- Maintain compliance with confidentiality standards, grant requirements, organizational policies, and ethical practices Team Collaboration & Ministry Support
- Work collaboratively with program leadership, residential staff, peer support personnel, healthcare providers, churches, volunteers, schools, landlords, nonprofits, and community partners
- Participate in ministry initiatives, organizational activities, trainings, interdisciplinary coordination discussions, and strategic planning efforts as assigned
- Promote ABCCM’s mission and values throughout participant interactions and community engagement activities
- Perform other duties as assigned Skills / Competencies:
- Strong case management, housing-coordination, and systems navigation abilities
- Strong leadership, mentorship, and interdisciplinary collaboration skills
- Knowledge of homelessness services, trauma-informed care, behavioral health resources, recovery- oriented practices, and family stabilization systems preferred
- Strong communication, documentation, organizational, and workflow management abilities
- Ability to support individuals and families experiencing complex and emotionally challenging situations
- Strong conflict resolution, advocacy, mediation, and problem-solving skills
- Ability to exercise sound judgment and professionalism in dynamic service environments
- Qualifications:
- Bachelor’s degree required in social work, behavioral health, psychology, public administration, human services, or related field; Master’s degree preferred
- Minimum of 3 years of experience in case management, homelessness services, behavioral health systems, family services, supportive housing, or related field preferred
- Supervisory, mentorship, or leadership experience preferred
- Experience working with coordinated-care systems, housing resources, and community-based service networks preferred
- Strong computer, reporting, and documentation skills required
- Experience with HMIS systems and Microsoft Office platforms preferred
- Valid North Carolina driver’s license and reliable transportation required
Physical & Mental Demands :
Physical Requirements:
Work requires regular computer use, movement throughout residential and community environments, participation in meetings and outreach activities, operation of a motor vehicle, and use of standard office equipment. Position may require sitting, standing, walking, lifting up to 20 pounds, and responding to emotionally intense or crisis situations within residential environments.
Mental Demands:
Must be able to manage multiple participant needs, staffing responsibilities, crisis-response situations, documentation requirements, interdisciplinary coordination efforts, and operational priorities simultaneously. Must be capable of emotional regulation, strategic thinking, conflict resolution, systems problem solving, sound professional judgment, and effective decision-making in dynamic and emotionally complex service environments.
Equal Opportunity Employer:
ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement
ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please email HR@ABCCM.org I have received and reviewed this Job Description. I understand the essential functions and responsibilities of this position. I understand that this Job Description is not intended to be an exhaustive list of all duties and that responsibilities may change based on organizational needs. I understand that I may be required to perform other duties as assigned.
TrV Resident Assistant
Position Summary/Type :
- This position performs all administrative functions with respect to rules and regulations of our organization and assists with security and safety inspections.
Position Type: - Classification - Full-time/Part-time hourly position.
- FLSA Classification - Non-Exempt
- Paygrade level - Entry Level
Duties/Responsibilities :
- Maintain the safety of Transformation Village and follow rules and guidelines as stated in the RA and
resident handbooks - Maintain a high level of confidentiality and professionalism.
- Assist residents in following all of the guidelines within the program
- Work closely with case management and other staff to provide assistance to residents
Skills/Competencies :
- Strong written and verbal skills
- Must possess computer skills, basic data entry, Excel and Office
- Ability to follow specific guidelines and strategies necessary to achieve goals
- Must be able to work with various faith groups, volunteers, clients, and staff.
- Communicate in a professional and courteous manner to donors, volunteers and other staff members
Qualification/Relationships :
- High School Diploma or GED or Equivalent
- The Resident Assistant reports to the TRV Director/Assistant Director
- The position interacts with TRV staff, community providers, and volunteers
- Physical Demands: Must be ambulatory; must have visual/hearing acuity. Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances
- Mental Demands: Must have verbal ability; must be able to comprehend instructions
Senior Case Manager
Position Summary :
- The Senior Case Manager provides advanced case management services to residents while supporting program effectiveness through leadership, coordination, and oversight of case management practices. This position manages complex cases, supports consistency in service delivery, and assists in guiding case management staff to ensure residents achieve stability in housing, income, and overall well-being while providing leadership, coordination, and supervision of case management staff.
Responsibilities/Duties :
- Essential Duties / Responsibilities:
- Encourage volunteer and church participation
- Provide advanced case management services, including assessment, planning, and ongoing support for complex resident cases
- Develop and oversee individualized service plans with measurable goals
- Support residents in obtaining and maintaining income stability and permanent housing
- Conduct skills assessments, job readiness support, and housing education
- Coordinate referrals to internal programs and external service providers
- Build and maintain relationships with landlords, housing agencies, and community partners
- Maintain accurate and timely case documentation, reporting, and outcome tracking
- Utilize ABCCM systems to monitor resident progress and program outcomes
- Support consistency in case management practices across the program
- Supervise, support, and provide direction to case management staff
- Conduct regular case reviews and ensure quality and consistency in service delivery
- Provide coaching, training, and performance feedback to case managers
- Participate in case reviews, team meetings, and coordinated service planning
- Support intake, outreach, and screening processes as needed
- Ensure compliance with ABCCM policies, confidentiality standards, and program requirements
- Perform other duties as assigned
Skills / Competencies: - Strong interpersonal and communication skills
- Proficiency in motivational interviewing and trauma-informed case management
- Familiarity with ethical standards in residential and substance use settings
- Strong organizational and documentation skills
- Ability to manage complex cases and competing priorities
- Conflict resolution and problem-solving skills
- Proficiency in data tracking systems and Microsoft Office tools
Leadership: - Proven ability to lead and support a team
- Ability to guide case management practices and promote consistency across staff
- Ability to manage caseloads efficiently while supporting program operations
- Demonstrated commitment to maintaining professional and ethical standards
Qualifications :
- Qualifications:
- Bachelor’s or Master’s degree in social work or related field
- Minimum of 3 years of experience in case management or a related field
- Experience working with low-income, homeless, or vulnerable populations
- Experience developing and managing individualized service plans
- Experience working within structured reporting and data systems
Relationships / Working Environment: - The Senior Case Manager reports to the Program Director and works closely with case managers, clinical staff, and program leadership.
- This position provides direct supervision to Case Managers.
- This position interacts regularly with residents, volunteers, landlords, housing agencies, and community partners.
- Work is performed in residential and office settings with regular interaction across program areas.
- Occasional local travel may be required.
Physical Demands: - Must be ambulatory; must be able to operate a vehicle; must be able to lift and carry up to 20 pounds; must be able to use standard office equipment.
Mental Demands: - Must be able to manage complex cases, maintain detailed documentation, support staff, and respond to emotionally demanding situations.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals must be able to perform the essential functions of the position, with or without reasonable accommodation.
Disclaimer - This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. ABCCM reserves the right to modify or assign other duties as necessary.
- Position Title: Senior Case Manager
- Department/Program: Recovery Living Ministry at Costello House
- Reports To: Costello House Program Director
- Location: 141 Hillside Street, Asheville, North Carolina 28801
- FLSA Status: Exempt
- Work Schedule: Full-time position with flexibility, including evenings and weekends as needed.
- Compensation: Annual Salary: $43,800 — $60,000
The Recovery Living Center Case Manager
Qualifications :
- Bachelor’s or master's degree in social work or related field with 2 to 5 years of experience working with low income or homeless persons in a case management position
- The individual must have experience with case management practices and experience in maintaining individualized service plans with individualized measurable goals that are developed with the resident
- Must work within our organized system to collect data efficiently, and place into reporting systems to track the progress of our veterans. A strong working knowledge of Microsoft Excel is necessary
- Must be able to work in a team environment that shares responsibilities with coworkers for a consistent approach to outreach on assessment and screening, individualized case plans, outcome measurements and weekly progress reviews to ensure that all goals are met
- Must have excellent verbal and written skills to communicate effectively with homeless residents as well as with community professionals, along with good negotiating, mediation and conflict resolution skills
- Must be able to develop relationships with landlords as well as housing organizations to advocate and obtain housing for our residents
- Must be able to work with volunteers. Must maintain positive, dependably cheerful attitude to promote services to our residents
Responsibilities :
- Work within ABCCM’s systems to build bridges between service organizations and area congregations to help residents with obtaining income and permanent housing
- Follow procedures for case management that supports homeless residents in obtaining/maintaining income stability and housing as they transition back into responsible lifestyles in the community
- Provide skills assessments, individual job counseling, labor market information, housing education, and housing placement assistance as well as follow up services
- Meticulous record-keeping and case notes that document residents progress and areas that need additional support, outreach, screening and skills assessment, training, job development, community referrals, procurement of housing and outcome measurements
- Assist residents in obtaining income maintenance through public assistance
- Follow ABCCM personnel policies as they relate to confidentiality, drug free/tobacco free workplace, harassment and other policies as they are developed by ABCCM to support a healthy, safe working environment
- Perform other duties as needed
Position :
- Full-time position, 40+ hours per week including some evenings and Saturdays
ABCCM Transformation Village Senior Volunteer Coordinator
Position Summary :
- The Senior Volunteer Coordinator plays a vital role in advancing our mission by developing, leading, marketing and sustaining a robust volunteer program that supports women and children in transitional living.
- This role is responsible for recruiting and equipping volunteers from churches, civic groups, and corporate partners to provide holistic, trauma-informed care through service, mentorship, and practical support.
- The ideal candidate will combine strong leadership skills with a servant’s heart, organizational excellence, and a passion for outreach and discipleship.
Position Type :
- This is a full-time, exempt position that reports to the Program Director/Assistant Director.
- This position is eligible for benefits.
- The duties and responsibilities of this position require 40-45 hours per week to manage and supervise the operation of a 24/7/365 facility.
- The hours must be flexible to meet the needs of the position and program.
Duties/Responsibilities :
Faith-Based Volunteer Program Management
- Design and implement a mission-aligned volunteer program rooted in Christ centered values that serves women and children overcoming homelessness, domestic violence, addiction, or incarceration.
- Recruit volunteers from church congregations, Bible study groups, faith-based organizations, civic groups, and corporate partners.
- Maintain a comprehensive volunteer database, tracking roles, availability, training, and compliance.
- Assist the Kitchen Supervisor and staff to integrate volunteer cook teams into the kitchen operation.
- Lead all aspects of marketing and social media to enhance awareness of Transformation Village mission.
Training, Support, and Discipleship - Develop and deliver volunteer training grounded in trauma-informed, Christ centered care, focusing on sensitivity, empowerment, and spiritual encouragement.
- Provide practical mentorship to volunteers, ensuring they feel supported, valued, and equipped to serve effectively.
- Organize regular volunteer appreciation events, Opening Doors volunteer recruitment and Quarterly TrV talks to foster connection and community.
- Manage the TrV Rewards Program and Points Room. Community Engagement and Church Relations
- Continue to Build, Cultivate and maintain partnerships with local churches and Christian organizations to mobilize small groups, mission teams, and ministry leaders.
- Represent the organization at church events, conferences, and outreach programs to share our mission and inspire involvement.
- Serve as a liaison between church partners and program staff to coordinate group service projects, donation drives, and engagement opportunities.
- Identify and cultivate Donor Prospects through relationship building events.
- Lead and recruit support for the TrV events.
Program Collaboration
- Work closely with case managers, shelter directors, and staff to assess program needs and place volunteers appropriately.
- Create volunteer opportunities that support case management, childcare, life skills education, spiritual support, administrative assistance, and events.
- Monitor the impact and effectiveness of volunteer contributions and adjust strategies accordingly.
- Participate in monthly all staff meetings, weekly Huddle meetings and TrV Advisory Committee meetings and provide feedback regarding volunteer-client interactions when appropriate.
Monitoring and Evaluation - Track volunteer hours and activities to assess impact and report on outcomes. Prepare monthly and annual reports related to volunteer involvement and program effectiveness.
- Continuously evaluate the volunteer program and implement improvements based on feedback and best practices.
Apply by submitting a job application form at the bottom of the page.
Dental Coordinator
Qualifications :
- Individual must be a certified/licensed dental assistant or dental hygienist with five years minimum experience in a dental office.
- Must have strong clinical skills, encompassing all aspects of dental office support.
- Individual should have strong communication skills, and ability to work with diverse populations of patients and volunteers.
- Should possess good organizational skills and have the ability to manage multiple responsibilities and support multiple projects simultaneously.
- Spanish language proficiency preferred.
Position :
- Full-Time, exempt; occasional evenings and weekends may be required.
Responsibilities :
- Assist in encouraging and maintaining volunteer and church support.
- Maintain a schedule of dental volunteers and obtain needed information for routine record keeping.
- Assist with recruitment, orientation and training of dental volunteers
- Maintain dental supplies and equipment, including ordering of supplies, inventory/record keeping, sterilization of equipment, and cleaning/upkeep of equipment.
- Manage dental clinic process, including evaluation of patients, patient flow, provision of dental services and patient follow up.
- Maintain appropriate patient dental records.
- Lead quality improvement initiatives to achieve optimal and equitable care and outcomes.
- Assist volunteer dentists when needed.
- Assist with other duties as assigned by the Director or Clinical Coordinator.
Apply by submitting a job application form at the bottom of the page.
SSVF Case Manager - Charlotte
Job Description :
- A full-time position providing case management services and supports to veterans in the SSVF program.
- This position supports chronically homeless and at-risk Veterans with sustainable housing.
- This housing first program works with both local coordinated entry and COC teams in order bridge homeless Veterans into successful housing.
- Flexible hours, including evenings and weekends and an ability to travel within the service delivery areas are required.
- Reports to: Veterans Services of the Carolinas Housing Director
Job Responsibilities :
- Provides eligibility screening to applicants and collects and maintains accurate and detailed records.
- Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning,
budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other
community agencies. - Ensures all participants are served as required by the grant guidelines.
- Documents service delivery and maintain accurate, timely documentation and is responsible for client confidentiality.
- Conducts outreach to the target populations and to those organizations engaged in serving that population.
- Ensures accuracy and consistency with the agencies fiscal and billing procedures.
- Transports veterans in a safe, cautious and responsible manner.
- Participates in all appropriate staff, supervision, and training meetings.
- Assumes other duties as assigned by the Director.
Qualifications and Requirements :
- Bachelor’s Degree in a Human Services-related field required.
- Experience working with veterans preferred.
- Must possess a valid driver’s license and proof of insurance, with a good driving record.
- Must be 21 years of age or older
- Must have knowledge of clinical issues, skill in community resource development, be well organized, a self-starter, and able to work as a member of
a team. - Americans with Disabilities Act Requirements:
Environments Demands and Exposures to Hazards (OSHA Level-II): - Normal work routine involves no exposure to blood, body fluid, tissues, but employment may require some unplanned, Category I activities.
- Essential Physical/Mental Demands:
- Physical Demands: Must be ambulatory; must be able to operate a vehicle. must have visual/hearing acuity. Must be able to write legibly.
- Mental Demands: Must have verbal ability; must be able to comprehend instructions; comprehend/ interpret charts, diagrams, prescriptions, and
possess inductive and deductive reasoning. - Manual Dexterity Required: Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances.
- Americans with Disabilities Act Statement:
- External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions of the job (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
Apply by submitting a job application form at the bottom of the page.
Medical Liaison and Code Purple Lead, Safe Haven and Costello House
Qualifications :
- Individual must have some professional experience in the health care field, including knowledge of community resources and health needs of population to be served.
- Certifications such as RN, LPN, Paramedic, EMT, CMA, and Community Health Worker will be considered.
- Experience with community and behavioral health and working with individuals experiencing homelessness preferred.
- Clinical and behavioral health experience working with children is important.
- Individual must possess strong clinical skills, problem-solving, and team collaboration skills, ability to work with volunteers, and possess good communication skills.
- A strong interest in serving a complex and vulnerable population through trauma informed care practices and compassionate listening a must.
Position :
- 40 hrs/week, in person on site variably at SafeHaven, Costello House and a men’s Code Purple site TBD.
- Daily schedule will vary based on need and location and time of year.
- Special preference given to Veterans
Responsibilities & Requirements :
1. Encourage and maintain volunteer and church support.
2. Maintain adequate record keeping system and reporting requirements involving medical
records and volunteer records.
3. Initial intake screening and a paper medical record is needed on all patients at the Safe Haven
and Costello House which identifies their primary care provider and assists connection to a
primary care home. Track chronic disease, interventions, referrals, medication, education,
health education, and health promotion. Chart clinical interactions within the Apricot
electronic care management system.
4. Oversees all medical components of the Code Purple and Safe Haven programs and works in
partnership with the House Manager, Operations Manager, and Volunteer Senior Coordinator
to coordinate non-medical training, shelter operations, and record keeping.
5. Work closely with VA Homeless Veterans Outreach Nursing team and ABCCM Free Clinic
medical team to coordinate care services for female veterans and other transitional housing
residents to manage high risk health resource needs.
6. Triage urgent healthcare needs of residents and work closely with Case Management and
medical teams to meet needs in a timely and efficient manner.
7. Treat minor health issues and concerns on site based on guidelines established by Medical
Ministry team and according to scope of practice.
8. Lead Code Purple services for medical triage when appropriate and according to scope of
practice
9. Assist with compliance issues as related to OSHA, CLIA, pharmacy and other technical
aspects in order to maintain governmental standards of operation.
10. Provide patient education/prevention services and include volunteers in providing this
service.
11. Chart clinical interactions within the Apricot electronic care management system and
document referrals for needed services into the NCCARE360 platform.
12. Chart activities on a monthly basis and provide a report. This data will be presented to the
community regarding the kinds of services and interventions made available to clients, as
well as a snapshot of client medical needs.
13. Perform other duties as assigned.
- Required Licenses/Certifications:
1). Individual must possess an up to date NC license/certification in good standing in accordance with their professional training
2). Valid unrestricted driver’s license
3). BLS required, ACLS and PALS preferred
Apply by submitting a job application form at the bottom of the page.