Job Openings
For the latest career opportunities at ABCCM please email us at hr@abccm.org.
Case Manager Suicide Prevention (SSG Fox SPGP)
Position Summary
- Position Title: Case Manager Suicide Prevention (SSG Fox SPGP)
- Department/Program: Veterans Services of the Carolinas (“VSC”)
- Reports To: Program Director Suicide Prevention (SSG Fox SPGP)
- Location: Fayetteville, North Carolina
- FLSA Status: Exempt
- Work Schedule: Full-time position requiring flexibility, including evenings, and weekends.
- Compensation: Annual salary commensurate with education and experience.
POSITION SUMMARY - The Case Manager – Suicide Prevention provides case management, care coordination, and participant support for veterans and individuals at risk of suicide or experiencing behavioral health challenges. This position develops individualized service plans, coordinates behavioral health and community resources, supports crisis intervention efforts, and works collaboratively with healthcare providers, the U.S. Department of Veterans Affairs, and community partners to promote participant safety, recovery, and continuity of care.
Duties/Responsibilities
Case Management & Participant Support
- Provide comprehensive case management and care coordination for veterans and individuals experiencing behavioral health challenges, suicidal ideation, trauma, substance use disorders, social isolation, or related concerns.
- Complete participant assessments, develop individualized service plans, establish goals, and monitor participant progress.
- Assist participants in accessing behavioral health treatment, healthcare services, crisis intervention, housing resources, benefits, employment services, transportation, and community supports.
- Promote participant engagement, recovery, and long-term stabilization through coordinated service planning.
Suicide Prevention & Crisis Coordination - Identify suicide risk factors and behavioral health concerns and respond in accordance with program protocols.
- Support safety planning, crisis intervention, and participant stabilization using trauma-informed and recovery-oriented practices.
- Coordinate with behavioral health providers, crisis response agencies, VA personnel, and community partners to ensure continuity of care.
- Conduct participant follow-up to encourage engagement and reduce barriers to services.
Resource Coordination & Documentation - Coordinate referrals with healthcare providers, behavioral health agencies, VA systems, housing organizations, and community resources.
- Maintain timely and accurate documentation of participant interactions, referrals, service plans, and outcomes.
- Utilize HMIS, data portal, and other required reporting systems.
- Ensure compliance with grant requirements, confidentiality standards, and organizational policies.
Team Collaboration & Ministry Support - Collaborate with peer support specialists, outreach staff, healthcare providers, churches, volunteers, VA personnel, and community partners.
- Participate in interdisciplinary meetings, training, ministry initiatives, and organizational activities.
- Promote ABCCM's mission and values in all participant and community interactions.
- Perform other duties as assigned.
SUCCESS FACTORS - Strong case management and participant advocacy skills.
- Knowledge of suicide prevention, behavioral health systems, trauma informed care, and veteran-serving resources.
- Excellent communication and relationship-building abilities.
- Strong organizational and documentation skills.
- Ability to respond effectively in crisis situations while exercising sound judgment.
- Professionalism, emotional resilience, and cultural sensitivity.
- Commitment to ABCCM's mission, values, and servant leadership culture.
QUALIFICATIONS
- Bachelor's degree in social work, Psychology, Counseling, Human Services, Behavioral Health, or a related field preferred; equivalent experience may be considered.
- Experience in case management, behavioral health, suicide prevention, crisis intervention, veteran services, homelessness services, or related human services preferred.
- Clinical licensure or licensure eligibility preferred, if required by program needs.
- Experience working with vulnerable populations and interdisciplinary service systems preferred.
- Strong computer, documentation, and reporting skills required.
- Valid North Carolina driver's license and reliable transportation required.
Physical/Mental Demands
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work is performed in office, community, healthcare, residential, and outreach environments throughout Western North Carolina. Responsibilities require regular travel, prolonged sitting, standing, walking, and operation of a motor vehicle, use of standard office equipment, and occasional lifting and carrying of materials weighing up to 20 pounds. The position regularly encounters individuals experiencing behavioral health conditions, trauma, suicidal ideation, substance use disorders, and other complex service needs.
MENTAL DEMANDS - Must be able to manage multiple participant needs, crisis situations, documentation requirements, referrals, and interdisciplinary communications simultaneously. Requires strong communication, critical thinking, emotional resilience, conflict resolution, and sound judgment while serving individuals experiencing behavioral health crises and suicide risk.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law. ADA Statement
ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities
including veterans with disabilities. If you have a disability and either need assistance applying online or need
to request an accommodation during any part of the application process or subsequent employment, please
email HR@ABCCM.org.
Peer Support Specialist (SSG Fox SPGP)
Position Summary
- Position Title: Peer Support Specialist Suicide Prevention (SSG Fox SPGP)
- Department/Program: Veterans Services of the Carolinas (“VSC”)
- Reports To: Assistant Program Director Suicide Prevention (SSG Fox SPGP)
- Location: Jacksonville, North Carolina
- FLSA Status: Non-Exempt
- Work Schedule: Full-time position requiring flexibility, including evenings, and weekends.
- Compensation: Hourly rate commensurate with education and experience.
- The Peer Support Specialist – Suicide Prevention provides peer support, crisis response, outreach, and recovery-oriented services to veterans and service members experiencing behavioral health challenges, suicidal ideation, substance use disorders, homelessness, or other life challenges. Using lived experience, this position promotes hope, resilience, recovery, and community connection while coordinating access to behavioral health, healthcare, and supportive services.
Duties / Responsibilities
Crisis Response & Outreach
- Respond to referrals involving veterans experiencing or at risk of behavioral health crises.
- Conduct community outreach and participant engagement throughout the assigned service area.
- Partner with first responders, behavioral health providers, law enforcement, veteran organizations, and community agencies to support crisis response efforts.
- Administer the Columbia-Suicide Severity Rating Scale (C-SSRS) and other approved screening tools as required.
Peer Support & Recovery Services - Provide peer mentoring, encouragement, and recovery-oriented support using lived experience.
- Assist participants in developing recovery goals, strengthening natural support systems, and increasing community engagement.
- Promote participant independence, self-sufficiency, and long-term recovery.
- Support continuity of care during periods of crisis and transition.
Care Coordination & Resource Navigation - Assess participant needs and coordinate referrals for behavioral health, healthcare, housing, employment, financial assistance, and other community resources.
- Collaborate with case managers, healthcare providers, behavioral health agencies, VA personnel, and community partners to ensure coordinated service delivery.
- Maintain current knowledge of community resources and referral processes.
- Assist participants in navigating available services and support systems. Documentation & Ministry Support
- Maintain timely and accurate documentation in accordance with grant requirements, confidentiality standards, and organizational policies.
- Utilize HMIS, Unite Us, NCServes, NCCARE360, and other required reporting systems.
- Participate in staff meetings, supervision, training, ministry initiatives, and organizational activities.
- Perform other duties as assigned.
SUCCESS FACTORS
- Strong communication and relationship-building skills.
- Commitment to recovery-oriented, trauma-informed, and participant centered care.
- Ability to remain calm and effective during crisis situations.
- Strong organizational and documentation skills.
- Ability to work independently while collaborating with interdisciplinary teams.
- Professional judgment, emotional resilience, and healthy boundaries.
- Commitment to ABCCM's mission, values, and servant leadership culture.
QUALIFICATIONS - Current North Carolina Certified Peer Support Specialist certification required or ability to obtain certification within six months of hire.
- Veteran status, as required by applicable federal grant requirements.
- High school diploma or GED required; additional education in Human Services or a related field preferred.
- Lived experience with mental health, substance use, or other qualifying recovery experiences consistent with Peer Support certification requirements.
- Experience working with veterans, behavioral health, crisis intervention, or community outreach preferred.
- Experience administering the Columbia Suicide Severity Rating Scale (C-SSRS) preferred.
- Valid North Carolina driver's license and reliable transportation required.
Physical/Mental Demands
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work is performed in office, community, healthcare, residential, and outreach environments throughout the assigned North Carolina service area. Responsibilities require frequent travel, operation of a motor vehicle, community outreach, computer use, and occasional lifting and carrying of materials weighing up to 20 pounds. The position regularly encounters individuals experiencing behavioral health crises, trauma, suicidal ideation, homelessness, and other complex service needs.
MENTAL DEMANDS - Must be able to manage multiple participant needs, crisis response activities, outreach responsibilities, documentation requirements, and community partnerships simultaneously. Requires strong communication, problem solving, emotional resilience, sound judgment, and the ability to maintain professionalism while working with veterans experiencing behavioral health crises and suicide risk.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
Peer Support Specialist (HOPE)
Position Summary
- Position Title: Peer Support Specialist —HOPE
- Department/Program: Veterans Services of the Carolinas (“VSC”)
- Reports To: Director Outreach-HOPE/PATH, TCL, VTC-VSC
- Location: Field based throughout North Carolina
- FLSA Status: Non-Exempt
- Work Schedule: Full-time position requiring flexibility, including evenings, weekends, some travel.
- Compensation: Hourly rate commensurate with education and experience.
- The Peer Support Specialist – HOPE provides outreach, engagement, peer support, and resource coordination for veterans and other individuals experiencing homelessness, housing instability, behavioral health challenges, substance use disorders, and related life challenges. Using lived experience and recovery-oriented practices, this position promotes hope, wellness, housing stability, self-sufficiency, and meaningful engagement with healthcare, behavioral health, housing, employment, and supportive-service systems.
Duties and Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES
Outreach & Community Engagement
- Conduct outreach and engagement activities with veterans and other individuals experiencing homelessness, housing instability, behavioral health challenges, and substance use disorders.
- Build trusting relationships using trauma informed, recovery-oriented, and participant-centered approaches.
- Participate in street outreach, shelter outreach, encampment engagement, and community-based service delivery.
- Represent ABCCM and Veterans Services of the Carolinas at outreach events, collaborative meetings, and community initiatives.
Peer Support & Recovery Services - Provide peer support, mentorship, encouragement, and recovery-oriented guidance using lived experience.
- Assist participants in strengthening coping skills, recovery engagement, self advocacy, life skills, and community integration.
- Encourage participation in healthcare, behavioral health, housing, employment, recovery, and supportive-service programs.
- Promote participant stabilization and continuity of care during periods of transition or crisis.
Resource Navigation & Care Coordination - Assist participants in identifying needs related to housing, employment, healthcare, behavioral health services, transportation, benefits, and community resources.
- Coordinate referrals and link participants to healthcare providers, behavioral health agencies, VA services, housing organizations, shelters, employment resources, and other community supports.
- Maintain current knowledge of community resources, eligibility requirements, referral processes, and supportive-service systems.
- Collaborate with outreach staff, care coordinators, healthcare providers, and community partners to support participant goals.
Documentation & Ministry Support - Maintain timely, accurate, and complete documentation of outreach activities, participant interactions, referrals, and service coordination activities.
- Utilize required databases, reporting platforms, and information systems.
- Maintain compliance with grant requirements, confidentiality standards, and organizational policies.
- Participate in staff meetings, supervision, training, interdisciplinary coordination, and ministry initiatives.
- Promote ABCCM's mission and values and perform other duties as assigned. SUCCESS FACTORS
- Strong interpersonal, communication, and relationship-building skills.
- Ability to effectively engage vulnerable and difficult-to-reach populations.
- Commitment to recovery-oriented, trauma-informed, and participant centered practices.
- Strong organizational and documentation abilities.
- Ability to work independently within community-based and field-based environments.
- Sound judgment, professionalism, and healthy boundaries.
- Commitment to ABCCM's mission, values, and servant leadership culture.
QUALIFICATIONS - Current North Carolina Certified Peer Support Specialist certification required or ability to obtain certification within six months of hire.
- Veteran status required; familiarity with veteran services and military culture preferred.
- High school diploma or GED required; additional education in Human Services, Behavioral Health, or a related field preferred.
- Experience in outreach services, homelessness programs, behavioral health support, recovery services, or related human services preferred.
- Experience working with veterans preferred.
- Strong computer, documentation, and database skills required.
- Valid North Carolina driver's license and reliable transportation required.
Physical/Mental Demands
- PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work requires regular travel, operation of a motor vehicle, walking throughout community environments, participation in outreach activities, and use of standard office equipment and reporting systems. The position may involve exposure to inclement weather, environmental hazards, crisis situations, and emotionally complex service environments requiring flexibility, sound judgment, and professional composure.
MENTAL DEMANDS - Must be able to manage outreach responsibilities, participant engagement activities, crisis situations, documentation requirements, and community coordination efforts simultaneously. Requires effective communication, problem-solving, emotional resilience, and sound judgment while maintaining professionalism and appropriate boundaries when serving individuals experiencing homelessness, trauma, behavioral health challenges, and other complex life circumstances.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
Clinical Case Manager
Position Summary
- The Clinical Case Manager provides integrated clinical support and comprehensive case management services to participants of Transformation Village experiencing homelessness, trauma, mental health challenges, substance use disorders, domestic violence, and related life challenges. This position promotes stabilization, recovery, housing readiness, and long-term self-sufficiency through trauma-informed, recovery-oriented, and participant-centered services while collaborating with healthcare providers, community agencies, and interdisciplinary team members.
Duties/Responsibilities/Qualifications
Clinical Support & Resident Stabilization
- Provide trauma-informed clinical support, behavioral health coordination, crisis intervention, and stabilization services.
- Conduct assessments and assist participants in developing individualized service and recovery plans.
- Provide supportive counseling, recovery oriented guidance, and behavioral health support within the scope of licensure.
- Support participants in overcoming barriers to housing stability, employment, healthcare, family stabilization, and community integration.
Case Management & Care Coordination - Coordinate referrals and communication with healthcare providers, behavioral health agencies, recovery programs, schools, housing resources, legal services, and community organizations.
- Assist participants in accessing benefits, treatment services, employment resources, educational opportunities, and supportive services.
- Support housing stabilization, transition planning, and long-term self-sufficiency.
- Monitor participant progress, accountability, and engagement in services and program expectations.
Crisis Response & Behavioral Support - Respond to participant crises, behavioral concerns, and safety issues using trauma informed and de- escalation techniques.
- Assist with safety planning and coordination of emergency behavioral health services.
- Communicate participant needs and clinical concerns to appropriate staff and service providers.
Documentation & Compliance - Maintain timely, accurate, and confidential assessments, case notes, service records, and clinical documentation.
- Assist with grant reporting, data collection, outcome tracking, and program documentation.
- Maintain compliance with confidentiality standards, ethical obligations, licensing requirements, and organizational policies.
Team Collaboration & Ministry Support - Collaborate with case managers, peer support specialists, healthcare providers, schools, volunteers, churches, community agencies, and partner organizations.
- Participate in interdisciplinary meetings, training activities, ministry initiatives, and organizational events.
- Develop and strengthen volunteer and church participation.
- Perform other duties as assigned.
SUCCESS FACTORS - Strong clinical judgment and ethical decision-making.
- Commitment to trauma-informed, recovery-oriented, and participant centered care.
- Effective communication and relationship-building skills.
- Strong crisis intervention and problem-solving abilities.
- Excellent organizational, documentation, and case management skills.
- Professionalism, emotional resilience, and sound judgment.
- Commitment to ABCCM & mission, values, and servant-leadership culture.
QUALIFICATIONS - Master's degree in Social Work, Counseling, Psychology, or related behavioral health field required.
- Current North Carolina clinical licensure required (LCSW, LCSW-A, LCMHC, LCMHC-A, or equivalent approved by program leadership).
- Experience working with individuals experiencing homelessness, trauma, domestic violence, mental illness, substance use disorders, or related challenges preferred.
- Experience in behavioral health, residential programming, crisis intervention, or community-based services preferred.
- Strong computer, documentation, and electronic recordkeeping skills.
Physical/Mental Demands
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work requires regular movement throughout residential facilities, operation of standard office equipment, participation in meetings, and occasional travel to community providers and appointments. The position may involve exposure to emotionally complex situations, crisis intervention, behavioral incidents, and stressful residential environments requiring flexibility, sound judgment, and professional composure.
MENTAL DEMANDS - Must be able to manage multiple participant needs, clinical responsibilities, documentation requirements, crisis situations, and interdisciplinary coordination activities simultaneously. Requires strong clinical judgment, communication, problem-solving, and decision-making skills. Must maintain professional boundaries, confidentiality, and composure while working with individuals experiencing behavioral health challenges and other complex life circumstances.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please email HR@ABCCM.org
SSG Fox Case Manager
Position Summary:
- The Case Manager – Suicide Prevention provides case management, care coordination, and participant support for veterans and individuals at risk of suicide or experiencing behavioral health challenges. This position develops individualized service plans, coordinates behavioral health and community resources, supports crisis intervention efforts, and works collaboratively with healthcare providers, the U.S. Department of Veterans Affairs, and community partners to promote participant safety, recovery, and continuity of care.
Duties/Responsibilities/Qualification :
- Case Management & Participant Support
- Provide comprehensive case management and care coordination for veterans and individuals experiencing behavioral health challenges, suicidal ideation, trauma, substance use disorders, social isolation, or related concerns.
- Complete participant assessments, develop individualized service plans, establish goals, and monitor participant progress.
- Assist participants in accessing behavioral health treatment, healthcare services, crisis intervention, housing resources, benefits, employment services, transportation, and community supports.
- Promote participant engagement, recovery, and long-term stabilization through coordinated service planning.
Suicide Prevention & Crisis Coordination - Identify suicide risk factors and behavioral health concerns and respond in accordance with program protocols.
- Support safety planning, crisis intervention, and participant stabilization using trauma-informed and recovery oriented practices.
- Coordinate with behavioral health providers, crisis response agencies, VA personnel, and community partners to ensure continuity of care.
- Conduct participant follow-up to encourage engagement and reduce barriers to services.
Resource Coordination & Documentation - Coordinate referrals with healthcare providers, behavioral health agencies, VA systems, housing organizations, and community resources.
- Maintain timely and accurate documentation of participant interactions, referrals, service plans, and outcomes.
- Utilize HMIS, data portal, and other required reporting systems.
- Ensure compliance with grant requirements, confidentiality standards, and organizational policies.
Team Collaboration & Ministry Support - Collaborate with peer support specialists, outreach staff, healthcare providers, churches, volunteers, VA personnel, and community partners.
- Participate in interdisciplinary meetings, training, ministry initiatives, and organizational activities.
- Promote ABCCM's mission and values in all participant and community interactions.
- Perform other duties as assigned.
SUCCESS FACTORS - Strong case management and participant advocacy skills.
- Knowledge of suicide prevention, behavioral health systems, trauma informed care, and veteran-serving resources.
- Excellent communication and relationship-building abilities.
- Strong organizational and documentation skills.
- Ability to respond effectively in crisis situations while exercising sound judgment.
- Professionalism, emotional resilience, and cultural sensitivity.
- Commitment to ABCCM's mission, values, and servant leadership culture.
QUALIFICATIONS
- Bachelor's degree in social work, Psychology, Counseling, Human Services, Behavioral Health, or a related field preferred; equivalent experience may be considered.
- Experience in case management, behavioral health, suicide prevention, crisis intervention, veteran services, homelessness services, or related human services preferred.
- Clinical licensure or licensure eligibility preferred, if required by program needs.
- Experience working with vulnerable populations and interdisciplinary service systems preferred.
- Strong computer, documentation, and reporting skills required.
- Valid North Carolina driver's license and reliable transportation required.
Physical/Mental Requirements:
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work is performed in office, community, healthcare, residential, and outreach environments throughout Western North Carolina. Responsibilities require regular travel, prolonged sitting, standing, walking, and operation of a motor vehicle, use of standard office equipment, and occasional lifting and carrying of materials weighing up to 20 pounds. The position regularly encounters individuals experiencing behavioral health conditions, trauma, suicidal ideation, substance use disorders, and other complex service needs.
MENTAL DEMANDS - Must be able to manage multiple participant needs, crisis situations, documentation requirements, referrals, and interdisciplinary communications simultaneously. Requires strong communication, critical thinking, emotional resilience, conflict resolution, and sound judgment while serving individuals experiencing behavioral health crises and suicide risk.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
Multi-Craft Maintenance Worker
Position Summary :
- The Multi-Craft Maintenance Worker performs preventative maintenance, repairs, and general facility improvements across ABCCM properties to ensure safe, functional, and well-maintained environments for staff, volunteers, program participants, and visitors. This position performs a variety of skilled and semi-skilled maintenance duties while supporting daily facility operations and ministry activities.
Duties/Responsibilities:
Building Maintenance & Repairs
- Perform preventative maintenance and repairs involving carpentry, plumbing, electrical, painting, drywall, doors, locks, flooring, and basic HVAC systems.
- Troubleshoot facility issues and complete repairs in a timely and professional manner.
- Conduct routine inspections to identify maintenance needs and safety concerns.
Grounds & Property Maintenance - Perform minor landscaping, grounds keeping, and exterior property maintenance.
- Maintain walkways, parking areas, building exteriors, and outdoor facilities.
- Assist with seasonal maintenance, including weather-related preparation and cleanup.
Facility Operations - Set up and tear down rooms and equipment for meetings, ministry events, and special activities.
- Respond promptly to maintenance requests and emergency repair needs.
- Assist with facility improvements, remodeling projects, and equipment installation as assigned.
Inventory & Safety - Maintain tools, equipment, maintenance supplies, and inventory.
- Complete maintenance records, work orders, and preventative maintenance documentation.
- Follow applicable safety procedures, building codes, and organizational policies.
- Report unsafe conditions, equipment failures, and repair needs.
Team Collaboration & Ministry Support - Work collaboratively with Facilities staff, ministry leaders, contractors, volunteers, and vendors.
- Develop and strengthen volunteer and church participation.
- Participate in meetings, training activities, and organizational initiatives.
- Perform other duties as assigned.
SUCCESS FACTORS - Strong troubleshooting and mechanical aptitude.
- Working knowledge of multiple building trades.
- Ability to prioritize work and respond effectively to changing maintenance needs.
- Dependability, initiative, and attention to detail.
- Ability to work independently and as part of a team.
- Professionalism, sound judgment, and commitment to workplace safety.
- Commitment to ABCCM's mission, values, and servant-leadership culture.
Physical Requirements / Working Conditions :
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Work requires frequent standing, walking, climbing ladders, kneeling, bending, reaching, lifting, carrying, and performing manual labor indoors and outdoors in varying weather conditions. The position requires operation of power tools, hand tools, maintenance equipment, and motor vehicles. Must be able to safely lift and carry up to 50 pounds.
MENTAL DEMANDS - Must be able to manage multiple maintenance requests, prioritize competing work assignments, troubleshoot building systems, and respond to unexpected facility issues. Requires sound judgment, problem-solving skills, attention to detail, and the ability to work independently while maintaining effective communication and professionalism in a fast-paced ministry environment.
Equal Opportunity Employer
- ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
Costello House Volunteer Coordinator
Duties / Responsibilities :
- Develop and strengthen volunteer and church participation
- Recruit, onboard, and retain volunteers and volunteer groups
- Maintain regular communication with volunteers, providing support, coordination, and recognition
- Conduct volunteer orientations and training to ensure alignment with program policies and expectations
- Coordinate volunteer schedules, assignments, and activities within Costello House
- Work with program staff to integrate volunteer efforts into daily operations, including meal service and resident support activities
- Maintain accurate records of volunteer participation, hours, and engagement
- Organize and support volunteer events, appreciation activities, and engagement opportunities
- Assist in coordinating donations and in-kind contributions in accordance with ministry policies
- Lead facility tours and provide information to churches, volunteers, and community groups
- Collaborate with staff to identify volunteer needs and opportunities for expanded engagement
- Assist with procurement and coordination of supplies related to volunteer activities as needed
- Ensure compliance with safety, training, and program requirements for volunteers
- Participate in staff meetings, planning sessions, and organizational events
- Perform other duties as assigned
Skills / Qualifications :
SKILLS/COMPETENCIES:
- Strong interpersonal and relationship-building skills
- Ability to engage and communicate effectively with individuals and groups
- Organizational and time management skills with attention to detail
- Ability to coordinate multiple activities and priorities
- Public speaking and group facilitation skills
- Proficiency in Microsoft Office and basic data tracking systems
- Ability to work collaboratively with staff and volunteers
QUALIFICATIONS:
- High school diploma required; some college or relevant training preferred
- Experience in volunteer coordination, event planning, or community engagement preferred
- Strong communication and organizational skills
- Experience working in nonprofit or ministry settings preferred
SUCCESS FACTORS:
- Strong relationship-building and communication skills
- Effective organization and coordination of multiple priorities
- Professionalism, initiative, and sound judgment
- Commitment to teamwork and quality service
- Ability to engage and support volunteers effectively
- Commitment to ABCCM's mission, values, and servant leadership culture
Physical/Mental Demands :
Mental Demands
- Must be able to manage multiple priorities, volunteer activities, schedules, events, and administrative responsibilities simultaneously. Requires effective communication, organization, and attention to detail, sound judgment, problem-solving, and the ability to build positive relationships with volunteers, residents, staff, churches, and community partners. Must be capable of maintaining professionalism and adaptability in a dynamic residential recovery environment.
Physical Demands & Working Conditions
- Work is performed in both office and residential recovery environments. The position requires regular computer use, movement throughout program facilities, participation in meetings and community activities, and occasional local travel. The employee must be able to sit, stand, walk, lift up to 20 pounds, manage multiple priorities, exercise sound judgment, and respond effectively to emotionally complex situations.
Equal Opportunity Employer
- ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement
- ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email HR@ABCCM.org.
VRQ Medical Liaison
Position Summary
- The Medical Liaison provides clinical support, health coordination, and resident wellness assistance within Veterans Restoration Quarters (VRQ). The Medical Liaison reports to the Director of the Medical Ministry and receives direction from the VRQ Program Director. This position supports residents experiencing medical, behavioral health, substance use, and recovery-related challenges while promoting resident stability, safety, and continuity of care through coordination with healthcare providers, community partners, and program staff.
Duties/ Responsibilities:
- Resident Health Support & Monitoring
- Assist in monitoring resident wellness, health concerns, recovery needs, and medication-related issues
- Observe and communicate changes in resident physical, emotional, or behavioral condition to appropriate staff and providers
- Support residents in accessing appropriate medical, behavioral health, and recovery services
Care Coordination & Referral Support - Coordinate communication among residents, healthcare providers, behavioral health agencies, VA services, and community partners
- Assist with medical appointments, referrals, follow-up care, and continuity of-care activities
- Support discharge planning, transition coordination, and resident stabilization efforts
Crisis Response & Resident Support - Triage urgent healthcare needs of residents
- Treat minor health issues and concerns on site based on guidelines established by the Medical Ministry team and in accordance with scope of practice
- Work closely with the Medical Ministry Clinic to address gaps in access to timely assessment of medical or medication needs
- Assist with crisis intervention, de-escalation, and emergency-response situations involving resident health or behavioral concerns
- Support staff in addressing resident wellness, safety, and recovery-related needs
- Promote trauma-informed, recovery-oriented, and participant-centered practices
Health Education & Wellness Support - Provide health education, wellness support, and resource information to residents
- Assist with wellness groups, educational activities, and recovery-support programming
Documentation & Compliance - Maintain timely, accurate, and complete documentation related to resident services and clinical-support activities
- Ensure confidentiality and compliance with organizational policies and applicable healthcare-related standards
- Assist with reporting, recordkeeping, and program documentation requirements
- Team Collaboration & Ministry Support
- Collaborate with VRQ leadership, case managers, peer support specialists, healthcare providers, and community partners
- Participate in interdisciplinary meetings, training activities, ministry initiatives, and organizational events
- Develop and strengthen volunteer and church participation
- Perform other duties as assigned
SUCCESS FACTORS - Strong communication and relationship-building skills
- Commitment to trauma-informed, recovery-oriented, and participant-centered care
- Ability to respond effectively to crises and emotionally complex situations
- Strong organizational, observational, and documentation skills
- Ability to work collaboratively with multidisciplinary teams and community partners
- Professionalism, sound judgment, and emotional resilience
- Commitment to ABCCM's mission, values, and servant-leadership culture
QUALIFICATIONS - Licensure or certification as an LPN, RN, EMT.
- Experience working as a Peer Support Specialist, in healthcare, behavioral health, residential services, homelessness programs, or recovery-support environments preferred
- Experience working with veterans preferred
- Knowledge of healthcare systems, behavioral health services, substance use recovery, and trauma-informed practices preferred
- Valid driver's license required
Physical Requirements / Working Conditions
- Work requires regular movement throughout residential facilities, operation of standard office equipment, participation in meetings, and interaction with residents and community providers. The position may involve responding to resident crises, emergencies, behavioral incidents, and wellness concerns. Occasional lifting of materials weighing up to 20 pounds may be required.
MENTAL DEMANDS - Must be able to manage multiple resident needs, clinical-support activities, documentation requirements, and crisis situations simultaneously. Requires strong communication, observation, problem-solving, and decision-making skills. Must maintain professionalism, confidentiality, and composure while working with individuals
- experiencing behavioral health challenges, substance use disorders, trauma, homelessness, and other complex life circumstances.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please email HR@ABCCM.org
TrV Resident Assistant
Position Summary/Type :
- This position performs all administrative functions with respect to rules and regulations of our organization and assists with security and safety inspections.
Position Type: - Classification - Full-time/Part-time hourly position.
- FLSA Classification - Non-Exempt
- Paygrade level - Entry Level
Duties/Responsibilities :
- Maintain the safety of Transformation Village and follow rules and guidelines as stated in the RA and
resident handbooks - Maintain a high level of confidentiality and professionalism.
- Assist residents in following all of the guidelines within the program
- Work closely with case management and other staff to provide assistance to residents
Skills/Competencies :
- Strong written and verbal skills
- Must possess computer skills, basic data entry, Excel and Office
- Ability to follow specific guidelines and strategies necessary to achieve goals
- Must be able to work with various faith groups, volunteers, clients, and staff.
- Communicate in a professional and courteous manner to donors, volunteers and other staff members
Qualification/Relationships :
- High School Diploma or GED or Equivalent
- The Resident Assistant reports to the TRV Director/Assistant Director
- The position interacts with TRV staff, community providers, and volunteers
- Physical Demands: Must be ambulatory; must have visual/hearing acuity. Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances
- Mental Demands: Must have verbal ability; must be able to comprehend instructions
Senior Case Manager
Position Summary :
- The Senior Case Manager provides advanced case management services to residents while supporting program effectiveness through leadership, coordination, and oversight of case management practices. This position manages complex cases, supports consistency in service delivery, and assists in guiding case management staff to ensure residents achieve stability in housing, income, and overall well-being while providing leadership, coordination, and supervision of case management staff.
Responsibilities/Duties :
- Essential Duties / Responsibilities:
- Encourage volunteer and church participation
- Provide advanced case management services, including assessment, planning, and ongoing support for complex resident cases
- Develop and oversee individualized service plans with measurable goals
- Support residents in obtaining and maintaining income stability and permanent housing
- Conduct skills assessments, job readiness support, and housing education
- Coordinate referrals to internal programs and external service providers
- Build and maintain relationships with landlords, housing agencies, and community partners
- Maintain accurate and timely case documentation, reporting, and outcome tracking
- Utilize ABCCM systems to monitor resident progress and program outcomes
- Support consistency in case management practices across the program
- Supervise, support, and provide direction to case management staff
- Conduct regular case reviews and ensure quality and consistency in service delivery
- Provide coaching, training, and performance feedback to case managers
- Participate in case reviews, team meetings, and coordinated service planning
- Support intake, outreach, and screening processes as needed
- Ensure compliance with ABCCM policies, confidentiality standards, and program requirements
- Perform other duties as assigned
Skills / Competencies: - Strong interpersonal and communication skills
- Proficiency in motivational interviewing and trauma-informed case management
- Familiarity with ethical standards in residential and substance use settings
- Strong organizational and documentation skills
- Ability to manage complex cases and competing priorities
- Conflict resolution and problem-solving skills
- Proficiency in data tracking systems and Microsoft Office tools
Leadership: - Proven ability to lead and support a team
- Ability to guide case management practices and promote consistency across staff
- Ability to manage caseloads efficiently while supporting program operations
- Demonstrated commitment to maintaining professional and ethical standards
Qualifications :
- Qualifications:
- Bachelor’s or Master’s degree in social work or related field
- Minimum of 3 years of experience in case management or a related field
- Experience working with low-income, homeless, or vulnerable populations
- Experience developing and managing individualized service plans
- Experience working within structured reporting and data systems
Relationships / Working Environment: - The Senior Case Manager reports to the Program Director and works closely with case managers, clinical staff, and program leadership.
- This position provides direct supervision to Case Managers.
- This position interacts regularly with residents, volunteers, landlords, housing agencies, and community partners.
- Work is performed in residential and office settings with regular interaction across program areas.
- Occasional local travel may be required.
Physical Demands: - Must be ambulatory; must be able to operate a vehicle; must be able to lift and carry up to 20 pounds; must be able to use standard office equipment.
Mental Demands: - Must be able to manage complex cases, maintain detailed documentation, support staff, and respond to emotionally demanding situations.
Equal Opportunity Employer - ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
ADA Statement - ABCCM is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals must be able to perform the essential functions of the position, with or without reasonable accommodation.
Disclaimer - This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. ABCCM reserves the right to modify or assign other duties as necessary.
- Position Title: Senior Case Manager
- Department/Program: Recovery Living Ministry at Costello House
- Reports To: Costello House Program Director
- Location: 141 Hillside Street, Asheville, North Carolina 28801
- FLSA Status: Exempt
- Work Schedule: Full-time position with flexibility, including evenings and weekends as needed.
- Compensation: Annual Salary: $43,800 — $60,000
The Recovery Living Center Case Manager
Qualifications :
- Bachelor’s or master's degree in social work or related field with 2 to 5 years of experience working with low income or homeless persons in a case management position
- The individual must have experience with case management practices and experience in maintaining individualized service plans with individualized measurable goals that are developed with the resident
- Must work within our organized system to collect data efficiently, and place into reporting systems to track the progress of our veterans. A strong working knowledge of Microsoft Excel is necessary
- Must be able to work in a team environment that shares responsibilities with coworkers for a consistent approach to outreach on assessment and screening, individualized case plans, outcome measurements and weekly progress reviews to ensure that all goals are met
- Must have excellent verbal and written skills to communicate effectively with homeless residents as well as with community professionals, along with good negotiating, mediation and conflict resolution skills
- Must be able to develop relationships with landlords as well as housing organizations to advocate and obtain housing for our residents
- Must be able to work with volunteers. Must maintain positive, dependably cheerful attitude to promote services to our residents
Responsibilities :
- Work within ABCCM’s systems to build bridges between service organizations and area congregations to help residents with obtaining income and permanent housing
- Follow procedures for case management that supports homeless residents in obtaining/maintaining income stability and housing as they transition back into responsible lifestyles in the community
- Provide skills assessments, individual job counseling, labor market information, housing education, and housing placement assistance as well as follow up services
- Meticulous record-keeping and case notes that document residents progress and areas that need additional support, outreach, screening and skills assessment, training, job development, community referrals, procurement of housing and outcome measurements
- Assist residents in obtaining income maintenance through public assistance
- Follow ABCCM personnel policies as they relate to confidentiality, drug free/tobacco free workplace, harassment and other policies as they are developed by ABCCM to support a healthy, safe working environment
- Perform other duties as needed
Position :
- Full-time position, 40+ hours per week including some evenings and Saturdays
Dental Coordinator
Qualifications :
- Individual must be a certified/licensed dental assistant or dental hygienist with five years minimum experience in a dental office.
- Must have strong clinical skills, encompassing all aspects of dental office support.
- Individual should have strong communication skills, and ability to work with diverse populations of patients and volunteers.
- Should possess good organizational skills and have the ability to manage multiple responsibilities and support multiple projects simultaneously.
- Spanish language proficiency preferred.
Position :
- Full-Time, exempt; occasional evenings and weekends may be required.
Responsibilities :
- Assist in encouraging and maintaining volunteer and church support.
- Maintain a schedule of dental volunteers and obtain needed information for routine record keeping.
- Assist with recruitment, orientation and training of dental volunteers
- Maintain dental supplies and equipment, including ordering of supplies, inventory/record keeping, sterilization of equipment, and cleaning/upkeep of equipment.
- Manage dental clinic process, including evaluation of patients, patient flow, provision of dental services and patient follow up.
- Maintain appropriate patient dental records.
- Lead quality improvement initiatives to achieve optimal and equitable care and outcomes.
- Assist volunteer dentists when needed.
- Assist with other duties as assigned by the Director or Clinical Coordinator.
Apply by submitting a job application form at the bottom of the page.
Medical Liaison and Code Purple Lead, Safe Haven and Costello House
Qualifications :
- Individual must have some professional experience in the health care field, including knowledge of community resources and health needs of population to be served.
- Certifications such as RN, LPN, Paramedic, EMT, CMA, and Community Health Worker will be considered.
- Experience with community and behavioral health and working with individuals experiencing homelessness preferred.
- Clinical and behavioral health experience working with children is important.
- Individual must possess strong clinical skills, problem-solving, and team collaboration skills, ability to work with volunteers, and possess good communication skills.
- A strong interest in serving a complex and vulnerable population through trauma informed care practices and compassionate listening a must.
Position :
- 40 hrs/week, in person on site variably at SafeHaven, Costello House and a men’s Code Purple site TBD.
- Daily schedule will vary based on need and location and time of year.
- Special preference given to Veterans
Responsibilities & Requirements :
1. Encourage and maintain volunteer and church support.
2. Maintain adequate record keeping system and reporting requirements involving medical
records and volunteer records.
3. Initial intake screening and a paper medical record is needed on all patients at the Safe Haven
and Costello House which identifies their primary care provider and assists connection to a
primary care home. Track chronic disease, interventions, referrals, medication, education,
health education, and health promotion. Chart clinical interactions within the Apricot
electronic care management system.
4. Oversees all medical components of the Code Purple and Safe Haven programs and works in
partnership with the House Manager, Operations Manager, and Volunteer Senior Coordinator
to coordinate non-medical training, shelter operations, and record keeping.
5. Work closely with VA Homeless Veterans Outreach Nursing team and ABCCM Free Clinic
medical team to coordinate care services for female veterans and other transitional housing
residents to manage high risk health resource needs.
6. Triage urgent healthcare needs of residents and work closely with Case Management and
medical teams to meet needs in a timely and efficient manner.
7. Treat minor health issues and concerns on site based on guidelines established by Medical
Ministry team and according to scope of practice.
8. Lead Code Purple services for medical triage when appropriate and according to scope of
practice
9. Assist with compliance issues as related to OSHA, CLIA, pharmacy and other technical
aspects in order to maintain governmental standards of operation.
10. Provide patient education/prevention services and include volunteers in providing this
service.
11. Chart clinical interactions within the Apricot electronic care management system and
document referrals for needed services into the NCCARE360 platform.
12. Chart activities on a monthly basis and provide a report. This data will be presented to the
community regarding the kinds of services and interventions made available to clients, as
well as a snapshot of client medical needs.
13. Perform other duties as assigned.
- Required Licenses/Certifications:
1). Individual must possess an up to date NC license/certification in good standing in accordance with their professional training
2). Valid unrestricted driver’s license
3). BLS required, ACLS and PALS preferred
Apply by submitting a job application form at the bottom of the page.